Celia C
5 de julho de 2024
I have gone to this resort many times before, and we were always pleased with this resort. This was the worst experience We have ever had. It was also the first time we stood in the Villas and not the Towers. For 3 days we did nothing but move from Villa to Villa until we came to a 3-bedroom House. It viewed beautifully, but after 1 night we woke up to Roaches all over the Kitchen, in the living area, in the couch, behind the couch, they were all over. Now my experience in the other 2 Villas were in my eyes totally unlivable. Filth all over, ripped couches, cigarette burns all over furniture, bathroom was filled with mold, balcony chairs and table also had an abundance of mold. Blood on sheets. These properties are not in any way kept up. I had called the front desk several times. I was rerouted to Villas after I requested to be put into the Towers. Three days of nothing but aggravation and disappointment. After speaking to the front desk, explaining what had happened that morning, I was told I needed to leave right away in order to at least get my remaining amount of money back for the next 2 days of our stay. We also had to throw out about $300.00 worth of food since we drove to Myrtle Beach from New York and could not salvage anything we had bought. I had called the resort upon my arrival back to New York and was put on hold then transferred to an answering system day after day. I gave up. My stay was from June 24-29, 2024. I will never again stay at the resort again.
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