NH Collection Nürnberg City

People, pay attention: when you get to your rooms, always check the a/c, especially in the summer. It seems this hotel has huge problems with the a/c and the whole management and no matter if the a/c is broken in the rooms, they'll still put you there and charge you the absolutely same amount of money as for a "normal" room. Absolutely unacceptable for NH Collection, excuse me!! My case: I went to my room and thought everything is ok. 4 hours later I figured out that the a/c doesn't cool down the room, but only the ventilation & heating functions are working. When I complained, the guy at the reception told me: "I can't do anything right now, you just open your window and tomorrow when the technician can't repair the a/c, your room will be changed". ***?! Really?! NH Collection?? On the next day they have me another room, where the a/c worked exactly for 24h. On the day I had to check-out, the a/c stopped working as well. The lady at the reception only said: " Oh, also this room needs to be repaired". When she opened her list, there were at least 10 rooms marked red with broken a/c. In sum: Never again there!!!

There is a train station right across the street and there is the central one within 10 mins walking distance. The staff is very friendly and helpful we will defiantly stay at this hotel next time