Lucayan Resort by Kees Vacations

Second time staying here. Unit very clean, furnishings are dated but usable. Carpet appears to need a very good cleaning, if not replacement. There for beach/siteseeing. It was more than adequate for our needs.

Check in process is not clear, as you will need to call management to get the room door code. There is no on site management. Size of unit, access, cleanliness, and location are all very good to excellent. Management was responsive to a sink disposal not working, but not responsive to needing extra towels. Overall experience was very good. Although not beach-front property, it is located walking distance to beach. It is in a good location for safety and security of family. Close to grocery, activities, and many restaurants.

My daughter and I recently stayed at a property that Vacasa manages for her senior weekend. I travel a lot and this had to be one of the worst, if not the worst experiences I have had. To begin with, from the time we checked in at 4 PM to the next morning we did not have any clean bedding and had to sleep on the couches. I called multiple times and was told that someone would call and we received zero calls. I even stopped by the office and was told that the local manager would call me again she did not call, even though I was told she was in the office. On the second day, I called again because the bedding we received a day late was not the correct size for the king bed that we had. When the young man came to bring us the correct bedding, I asked him to call the RM whose name was Dylan. I overheard the unprofessional conversation from Dylan to the young man. He was complaining about the number of calls he had received about our stay. On top of not having the bedding that we needed, the room had not been cleaned from the previous stay. There were things spilled on the side of the bed, on the wall in the bathroom, in the fridge and freezer, on the floor, and there was trash in the trashcan and decorations in the bedroom, as well as tape hanging on the doorway from decorations. Additionally, the dirty bedding and dirty and damp towels were left in the rooms and on the bed in a pile, in one of the rooms. To date, I have not heard back from the RM, Dylan, who claimed that he needed to speak to his supervisor to determine a reasonable resolution for the many inconveniences we experience. Dylan was also supposed to get back to us about a reasonable compensation for the inconveniences, one of them being having to sleep on the couches the first night, because we did not have any clean bedding. We had to cover ourselves with our jackets. Along with all the time I spent calling and being placed on hold. The thing is, I waited and waited for a call from the RM and then when the young man came to bring us our bedding, finally, he called the RM and he answered immediately. What was even more troublesome to me is the way that he talked about us to the young man. He didn’t know I could hear him. I felt sorry for the young man that had to hear that with me standing there. He was lovely and sincerely apologized. I understand being short staffed, but some things should be made a priority ie clean bedding at least before we went to bed. As mentioned, we had to sleep in the chairs the first night with our jackets covering us. How is that okay? I reached out to Vacasa via Facebook and IG on 6/22/22 and they had a hard time reaching local management. They assured me that they would let me know as soon as they had spoken to someone. I followed up multiple times and was told they could not get a hold of anyone. I followed up with them again today and was told the following “Good morning. We did receive an update from our team and at this point we are not able