Sunbay Hotel

Great place to stay. I have recommended this hotel to my friends.

We stayed here for 10 days, put it this way after the 2nd day we tried to find somewhere else to stay but had know luck .. we paid for bed & breakfast, the breakfast was awful, hardly know choice of food , so you was safe eating just toast & cereal.. so we just had breakfast out everyday!! The hotel is awful, its dirty , rude staff apart from Nick the barman .. all the sun beds are broke & are full of mould .. our room didn't even have a kettle & the balcony you had to lift the glass to slide it open .. this place is a one star , not a three star .. this place is like a hostel so if your just looking to lay your head down then it's perfect, but wasn't for us

In general It's really tired & in need of a full refurbishment. The staff just make notes of issues but nothing ever gets done. The swimming pool was closed on our last day. The bar closed very early in the evenings. The pool area was not kept clean and tidy during the day. They need more than 1 toaster for breakfast. It took too long. The cruise ship staff got to have their breakfast first while the other guests were made to wait. One guest had rats in his room. Our friends were made to wait 2 hours to get into their room despite us all arriving at approx 4:00pm - 4 hours after the check out time. Specific to our room - Nr 402, which was sold as a superior room. We had no tea of coffee making facilities & our safe did not work. Both these issues were raised 4 or 5 times. We had no clothes drying rack on the balcony. The sliding door to the balcony needed to be vigorously man handled to get it to open or closed. My wife was not strong enough to operate it. After heavy rain we had a serious ingress of rain water into our bathroom (very close to the lights) on 3 occasions due to a roof leak. The shower taps came away from the wall. The balcony was often wet after rain. It did not drain, nor was it mopped. We had no glasses. The bath towels were small, thin & not at all soft.