Stay01845566630
31 de agosto de 2024
Unfortunately, this hotel hasn't even come close to 4 star standards. The water park is very nice and children can have fun, but the music is extremely loud, and the lyrics are full of indecent words inappropriate for kids. I tried to make my point to the 'animation' manager, but he literally laughed in my face. The food is not very good, with a repetition of the same dishes every day. My son got sick for 2 days from some food he had consumed in the restaurant, so I avoided giving him any food from their premises. I took him outside to a cafe to feed him instead of eating at the hotel. Although we had a all inclusive package. Super inconvenient but safer for a 6 year old child. The cleaning standards are also very poor. I took some pictures that show how disgusting some parts are. The staff are mostly nice, but the lack of English was a problem. Not even the general manager, to whom I complained about the inappropriate language in the music played at the playground, understood me. He didn't have a clue about what I was talking about, despite having to deal with 2000 plus guests from all nationalities. The gym equipment was outdated and not well-maintained, the pier was in need of repairs, and the cleanliness of the bars, restaurants, and surrounding areas left much to be desired. Having to use the hotel laundry service was a necessity as my 6 year old son managed to dirty his clothes within just a few days. Much to my astonishment, washing 5 pairs of kids' shorts, 5 t-shirts, and 2 pairs of underpants added up to a whopping bill of €38. I couldn't help but think that I could have easily purchased him new clothes with that amount of money. To make things worse, they lost one of his shorts in the laundry and didn't bother to refund the money even though I asked for it. Overall, the lack of attention to detail, maintenance, and cleanliness was disappointing. The only good thing was the water park, but the loud music was horrible to listen to, playing from 10 am to 5 pm with a much needed break from noon to 1 pm. The room we were given seemed outdated and in need of a refresh. The floor was stained, the furniture looked worn, and the bathroom tiles were chipped. We also noticed dust on the surfaces, which made us question the thoroughness of the cleaning process. The lack of maintenance was evident in the flickering lights and the noisy air conditioning unit. It was clear that the hotel was not living up to its reputation as a 4 star establishment. The hotel also advertised a fun park, but it was actually not working at all. In fact, it was a bunch of old rides dumped in front of one of the swimming pools for everyone to see. It was disappointing to see the state of the fun park advertised by the hotel. The old equipment was indeed a mess, with rust and dirt covering the old 'attractions'. It was clear that the park had been neglected and left abandoned for some time. This further added to our overall disappointment with the lack of attenti
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