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30 de setembro de 2024
First things first. The hotel is beautiful and the reception staff so helpful. Our room was perfect too. The issue I had was the event being held. We couldn't get parked, the car park was chaotic. At a stand still. As a person with mobility issues, this was really stressful. Surely someone directing those attending the event into the overflow car park would be beneficial. Eventually I put in my hazard warning lights and went into reception. The wonderful staff made sure I had somewhere to park. So grateful. We asked reception about food and were told that we needed to order before 8pm because of the event. So we called up and ordered. Half an hour later we received a call saying our food wasn't coming due to the event. So we ended up ordering off just eat. Very disappointing as we had IHG reward vouchers to use. (We are diamond elite) . Twenty minutes later someone knocked on the door... And our food from downstairs was there? Strange as we were told it wasn't coming. We send it away as our other food order was already on its way. Now for sleep, or lack of it. Again, the event using the hotel car park meant that we were disturbed right through the night with noise of people returning to their cars and shouting, banging doors. This went on until the early hours. Hotel is perfect but better eventually management is definitely needed as it's put me off returning. Especially with my son.
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