Usuário convidado
25 de outubro de 2023
Big disappointment. It was our second visit to Opatija, staying at the same hotel Bevanda, which we really liked the first time. However, this time around, it turned into a mini disaster. The hotel rooms are situated above the restaurant bar and on the first night everything was ok: there was some noise coming from the bar, but by 11 pm it was quiet. The second night, however, they had live music or a DJ there, which was banging extremely loudly past all reasonable time. When it did not stop after midnight, I had to go to the reception desk where I was met by a clerk, who told me he couldn’t do much about the noise, but promised to talk to the bar manager. He also tried to educate me saying that a hotel IS a place to party. Back in the room I waited for the music to quiet down, but it did not happen. At around 1 AM I came downstairs again and got a chance to speak to the bar manager. He promised to have the music be turned down (not off), and eventually it was a bit quieter. The bar manager also offered me a dinner at the hotel’s restaurant for the following day as a small compensation for the inconvenience. The music continued until almost 2 am, so it was impossible to fall asleep. My next day was ruined as I was completely exhausted due to the la k of sleep. Comes dinner time, we dine at the hotel’s restaurant and pay the full price. No mention about dinner a gratis from the restaurant workers. Even though the lady at the reception desk apologized to us the day of our departure, it was certainly not enough to compensate for all the inconvenience. So, for those who expect a hotel to be a relaxing place where one can sleep well, choose another place please!
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