Hampton Inn & Suites Jacksonville/Orange Park FL

Our first time here. Although we stayed only one night, the staff made us feel like long term guests. The property has a large, well lit parking lot. Hotel staff is very friendly and professional. Rooms are modern, quiet and well appointed. Rates were comparable to the other properties nearby.

We reserved a king suite for two (wife and I) directly through Hilton (Silver membership). Used the Hilton app to confirm and check in, which gives you the option to select your room. I contacted the hotel through the chat feature to request additional pillows put in our room before our arrival. They confirmed this would be done. The app also said that I needed to check at the front desk on arrival instead of giving us the digital key right away. This, they told me, was so I could put a credit card on file.. Okay, no problem! Thought it would be that easy. Wrong.... Our plane into Jacksonville was very late so we didn't get in until WELL after midnight. On check in, the guy at the counter was mostly wordless and gave us a different room (room TYPE was fortunately the same). I explained I already reserved a room. He had no answers, and really didn't show any interest in helping and not a bit of concern. Great.... Motel 6 experience. Up in the new room, no extra pillows. We had to go back down to get some. Also discovered a king suite had *just* enough towels for ONE person (they have an alternative day housekeeping schedule). We discovered the bathroom wall beside the toilet had boogers smeared on it (see pic). The floor behind the bathroom door also had hair and what I think were fingernail clippings?!? GROSS. Next morning, at the front desk, requested housekeeping that day, specifically calling out the badness in the bathroom, and we needed more towels. Front desk person (who was friendly unlike the zombie the previous night) said it would be done. Later that afternoon, returning to our room. Nothing was done... Again, had to call the front desk for more towels. I took our old towels and cleaned the booger wall and hair/clippings off the floor myself. Was told that they had to toggle from "alternate" to "daily" housekeeping, and it wasn't done that morning. Great... Was ASSURED housekeeping would come the next day. After this, our experience was fine. The bed was typically comfy for Hilton properties. Room was perfect for our needs. Hotel was very quiet too which I appreciated greatly. One point of comment is the shower head, a Waterpik selectable thing, was kind of broken and leaky. Couldn't get a shower spray setting to work so we just used the deluge that was like using a garden hose. I was polled about "how our stay was going" through the Hilton app and I explained our issues. I was (and still am) annoyed that the reaction net result was "talk to the manager". ***? I think people should examine other options in the area before choosing this place. I almost exclusively stay at Hilton properties on my travels and quite a few are Hampton Inns. Hamptons seems to be the "Motel 6" of the Hilton line, and for what the rooms cost, you can definitely do a lot better. Wasn't too pleased about our experience..and even at the point I might reconsider staying at Hampton Inns entirely from here on out. Also disappointed how Hil

We booked this hotel while waiting for dinner in a loud restaurant not really knowing what we had booked. When we arrived the lady at the desk, Jasmine looked up our Hilton Honors account and offered to adjust the room to our preferred profile. We really appreciated it! Nice, clean hotel with full breakfast. We have marked this hotel as a favorite so we can stay again on next trip.

Hotel was quiet, clean and comfortable. Staff was friendly and helpful. My only concerns revolve around the lack of storage drawers in the rooms. We had 3 racks in a tv stand to serve as clothes storage for 2 people for 3 nights. Totally inadequate for us. I was also a little disappointed in the breakfast offering. On Saturday and Sunday when the hotel was busy the breakfast was hot, fresh and relatively tasty. However on Monday when the hotel was not as busy the breakfast at 9:00 a.m. did not seem fresh and as such was rather bland. Also on a couple of mornings the coffee in the carafe's was not hot at 7:00 a.m. or so when I went to get coffee. I suggest some type of heat be added to the carafe's or the coffee be refreshed more oftern. Otherwise we enjoyed our stay and will likely stay again next time we are in the area

Great hotel. Great service. Bed and pillows were comfy. Room was quiet. We spent just a little more for the studio suite, which provided a bit more space than the standard room. I recommend doing this as it was nice. Breakfast was good and had lots of options.

We recently stayed at the Hampton Inn @ Orange Park as a quick overnight stay on our travels. Hotel was in a bit of a busy area right off expressway and right among a couple of busier roads. Good news is it made it easy to get to and find. There are a couple restaurants, a Hilton Garden Inn and gas stations in walking distance. The hotel is one exit down from what appears to be a large retail/mall area so tons of options nearby. During our stay, the hotel was also sold out so it was busy with people in elevators and common areas the whole time. Staff was friendly. Hotel and rooms were clean. Breakfast was standard fare - nothing spectacular but will suffice. Would stay here again if traveling through the area.

The staff are courteous and helpful. The lobby and rooms were clean. You need to request room service each day. The quality of the "free" breakfast has deteriorated. Only one hot entree other than thick, gooey hot cereal. No boiled eggs. No varieties of pasties, only muffins. Overall it was a nice stay.

The property is clean, beds and pillows are super comfortable, all staff minus one were friendly and helpful. On a busy morning, the breakfast area was short staffed. The maintenance man saw me looking around for something and asked me if he could help. I told him I was looking for coffee cups and he immediately got some for me and another guest. The breakfast offering was a good mix of hot and cold items and all appeared fresh. I say appeared as I only had coffee, which was good and I’m picky!

Beware of separate and undisclosed $25.00 "Incidentals" charge for potential damage! What? Not on the website or disclosed at check-in. Repeatedly told it would be refunded at check-out, but still waiting 5 days later!