Inn at Orangeburg

We discovered bedbugs at 1 am and reported them to the front desk. We requested a refund. The desk clerk informed us that the manager would contact us and refund in the morning. We left and never heard from them again. There is no longer a valid phone number as they are in a "transition" of becoming Spark by Hilton. Canceling the credit card charge didn't work, the manager reported that the transaction was valid. We are out 144 dollars for 3 hours of sleep and days of itching from bedbug bites.

I arrived to find a deserted front desk in the middle of the day. After about 10 minutes, I called out, “Hello” and a person named Chantel appeared from the back room. With a sarcastic undertone, she checked me into a filthy one bedroom suite. There was a glob of some type of matter on the window, the front of the tub had a big crack in it, the floors and walls were filthy, stains on the TV stand and end table. When I complaint, Chantel told me I could come and get a new key, and if I didn’t like the new room, she could help check me out of the hotel. When I questioned her about this, she claims it was a directive from the corporate office. Thanks to manager Asteria for addressing my concerns and resolving the issues caused by this unprofessional customer service agent. 😳

I had to wonder if I was in the right hotel because the photos advertised are totally different than reality. It is very worn, dirty and outdated. Walked in from back entrance- door handle broken, pool not working, ice dispensers out of order, one elevator out of order, elevator was old dirty, room stained sheet and carpet. Breakfast eggs and sausage was awful, I couldn’t eat & coffee was lukewarm. I’m assuming at one time it was a decent place but skip this place, couldn’t leave fast enough

The positives: the ladies at the front desk.Very friendly, polite and helpful. Thank you. The negatives :We had driven a long way and were very tired.The room was shabby and in desperate need of attention. To the owner Raj Patel please do not respond with the standard response you have been posting for over a year that is to say that you will notify housekeeping. As a couple that travels to many countries this hotel and your repeated response to customers is disgraceful. Repeatedly customers report broken furniture,filthy carpets; broken lamps. Our room had filthy carpets; a sliding closet door that had been removed from the tracks and propped up against the clothes rail…..a definite safety issue. Stains and holes on the couch. Dirty socks left on a closet shelf. Peeling paint and broken furniture. As others have described the front of the property leads you to believe the interior will match. Nothing can be further from the reality that lies within. The hotel in general is shabby. Dirty elevators; worn and stained carpets. Nothing has been replaced or renovated in years. The responsibility belongs one hundred per cent with you Mr. Patel. I am extremely surprised that you are allowed to continue trading.Your establishment is unsafe and a health hazard. I will endeavour to make a report to the appropriate personnel.

This hotel is very clean and in a great location. The beds were very comfortable and the room was very quiet. Everything was very clean... The girl at the front desk was very helpful and had a great personality. We would definitely stay here again...

We find this to be a great location for our route and staff is always helpful. Breakfast area is large and pleasant with a nice selection of food. We always ask for a quiet room and end up on the top floor- end of hall - which we like. There is a Cracker Barrel next door and other restaurant choices nearby.

Front desk staff was pleasant and check in was fine. However our room had the loudest heating/AC system ever. Kept us awake until we shut the whole thing off. Morning breakfast was a joke. Went down at 7:30 and there was virtually no food. There were signs saying they were waiting for their food truck. Coffee was so weak and watery. No apologies. Certainly not a great impression.

While I knew having a pet friendly room wouldn’t yield the finest rooms they offer, but it was gross. The floor had large dried liquid spots all over it. I kept telling myself it was just dried up water. If they are going to charge a fee and a deposit, use those deposits to buy a carpet cleaner or something! It also smelled like smoke. Area seemed nice. We had drinks at Ruby Tuesday which wasn’t much better, but I’m sure the pandemic is still to blame there.

Third time staying here on business in a matter of weeks and that’s because of the superior service we have received every single time! From our first stay here until now, we have been treated like everyone was thrilled to have us here and not like they could care less. The front desk ladies are simply divine! Professionalism at its finest and great rapport. Our assigned rooms were always clean and even the housekeeping staff would greet me as I walked the halls and ask me if I needed anything. When my kids accompanied us on a trip here, the suite we were assigned to was spacious and provided the comfort they needed for them and the nanny while we worked. There were several breakfast options for the little ones which was great because they are super picky and change their minds often about what they want. The children were even able to take a dip in the pool before it closed for the season. Country Inn & Suites Orangeburg team we thank you! You are our new go to destination for work trips here in Orangeburg! 💕