Disney's Polynesian Villas & Bungalows

A estância é linda. Existem vários restaurantes e Dole Whip. Nós apreciamos a piscina Oasis com um bar completo e comida. O quarto é espaçoso e os dois banheiros é uma grande vantagem. O único aspecto negativo é a arrumação. Alugamos pontos e entendemos que só teríamos lixo diariamente. Mas o lixo diário parecia inconsistente. Além disso, tivemos que pedir toalhas diariamente. Ligamos e perguntamos se alguém poderia recolher as toalhas usadas depois de alguns dias, mas ninguém veio. Por fim, pedimos a uma das simpáticas governantas do andar que pudéssemos trazer toalhas para colocar em seu carrinho de linho sujo. Para o custo do hotel, a entrega e remoção de toalhas deve ser um desafio. Disney deve intensificar nesta área.

Never write reviews, despite traveling consistently for work, because I feel like everyone is entitled to bad days, and having spent plenty of years in service industry jobs as I was in college and grad school I know it’s impossible to please everyone. That said. If you are expecting anything resembling a luxury hotel experience or even like a pretty OK three star hotel, stay elsewhere. A few snippets from this trip: - arrived at 4 (check in time.) Was told room was not ready and that 4pm was an “approximate” check-in time. Room was not ready until 5:52. - at 5:52, asked if the bell services could bring our luggage to the room and was told no - we had to be in the room for delivery. - returned to the hotel (with young kids) at 8pm. Was told bell services was “very busy” and they could “bring our luggage in approximately 60 minutes but it could be longer.” I said I would do it myself. I lugged all luggage on a cart to the bungalow - approximately a five minute walk. I called bell services to come pick up the cart and was asked “to be placed on a brief hold.” Nobody ever came for the cart. I walked it back myself after kids were asleep. Amazingly, everyone I talked to was wildly unapologetic and disinterested in helping. In the past, I have found “cast members” at Disney to be so kind, helpful, and unfailingly polite. This hotel was so understaffed that I think everyone was just hanging on by a thread. I don’t blame them. It was chaos. - silverware and dishes in the room patently unclean. Fingerprints on knives. Hair in a coffee mug. Hair in bathroom sink. Every 2-5 minutes, there is a thunderous sound of the water evacuation pump pumping water/sewage. Woke me and my kids up multiple times in the night. It’s the plumbing system for these bungalows. If you’re a sound sleeper, great. But it’s louder than the fireworks. - upon checkout, called one hour before pickup for bell services to come take our stuff since it was pouring rain and I thought I had learned my lesson. Was told all luggage carts were in use and they would “try” to get to us but all times approximate. Walked in the pouring rain to get a luggage cart and then went back to bungalow and took all luggage myself to the front lobby. In short, if it has been a dream of yours to stay at a bungalow, then do it. If you want a great view of fireworks, it’s exceptional. But this is basically a Best Western and there is no justification for the astronomical cost.

We met friends here and stayed in a deluxe studio in the Moorea building. After getting lost and wandering around after dark, we flagged down a worker on a golf cart and asked where our building was. We were standing right in front of it! More signs and more lights please! The room itself was really nice. The 2 bathroom layout was a nice surprise. We used the fold down trundle bed as a storage rack. The bed was comfortable, but would like a king size instead. The resort is nice, loved the idea that we could get a Dole whip here but the lines were always so long at the end of the night we never took advantage of it. The monorail right outside the front door is really nice.