Avaliações do Hotel story Namba

Resposta da propriedade: Dear Guest,Thank you for choosing to stay at our guesthouse and for taking the time to share your experience with us. We are delighted to hear that you were satisfied with our location, facilities, and services.We are pleased to know that the layout and renovation of our apartment made you feel comfortable and spacious. Our team is committed to providing a clean and tidy environment, and your positive feedback is truly encouraging.Additionally, our staff is very happy to have been able to assist you and enhance your stay. We will continue to maintain high service standards to ensure that every guest has an enjoyable stay.Thank you once again for your wonderful review. We look forward to welcoming you back in the future!Wishing you all the best

Resposta da propriedade: Dear Guest,Thank you for staying with us and for taking the time to share your feedback. We’re glad to hear that you found the location convenient and that the space was sufficient for your group of three. It’s also great to know that you were satisfied with our facilities.We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Best regards,

Resposta da propriedade: Dear Guest,Thank you for choosing our hotel once again and for taking the time to share your feedback. We are delighted to hear that you have consistently enjoyed your stays with us.However, we sincerely apologize for the inconvenience you experienced with the bed sheets and blanket during your recent visit. This does not meet our usual standards of cleanliness, and we are addressing this issue with our housekeeping team to ensure that it does not happen again.We appreciate your understanding and your continued support. If you have any further concerns or if there is anything we can do to make your next stay more comfortable, please do not hesitate to let us know.We look forward to welcoming you back and providing you with a more satisfactory experience.Kind regards

Resposta da propriedade: Dear Guest,Thank you for your wonderful feedback and for choosing our hotel once again during your visit to Osaka. We are thrilled to hear that our location and facilities continue to meet your expectations and that you consider us your favorite place to stay.We are delighted that you found our room to be comfortable, clean, and well-equipped with all the amenities you needed, including the washing machine, fridge, stove, microwave, and TV. It’s great to hear that the nearby supermarket made your stay even more convenient.Our team is committed to providing excellent service, and we are glad that our front desk manager could assist you with your luggage. Your kind words are greatly appreciated and will be shared with the team.We look forward to welcoming you back on your next trip to Osaka and providing you with another enjoyable stay.Kind regards

Resposta da propriedade: Thank you for your feedback! We're delighted to hear that you enjoyed the excellent location, cleanliness, and comfort of the apartment, as well as the convenience of having a laundry machine. We sincerely apologize for the inconvenience caused by the hot water issue and the weak hair dryer. Your comments are greatly appreciated, and we'll make sure to address these concerns to improve our guests' experience. We hope to have the opportunity to host you again in the future! 😊

Resposta da propriedade: Thank for the comment and looking forward to seeing you again in the future.

Resposta da propriedade: Thank you for your feedback! We’re glad to hear you found the property cozy and well-equipped for a comfortable stay. We understand the proximity to Ebisucho Station can be a bit inconvenient due to the lack of an elevator, especially with large suitcases, but we're pleased that Namba Station offers an accessible alternative not too far away. Your insights are valuable to us, and we hope to welcome you back for another enjoyable stay in the future!

Resposta da propriedade: Thank you for your feedback! We're glad to hear that you found the location convenient, with easy access to the train station and nearby convenience stores. We're also pleased to know that you found the room clean and spacious, and that the hot air control feature in the toilet was a helpful addition. We hope to welcome you back on your next visit!

Resposta da propriedade: Thank you for your feedback! We’re glad to hear that you were satisfied with the cleanliness and spaciousness of the room, as well as the service from our staff. Regarding the cleanliness of the cooking tools, we will enhance our cleaning checks to ensure that all facilities meet your expectations.We also appreciate your suggestion to add a luggage storage service, and we will carefully consider and evaluate its feasibility to improve your experience. Thank you once again for your valuable feedback, and we look forward to welcoming you again in the future!

Resposta da propriedade: Thank you so much for your kind words! We’re delighted to hear that you enjoyed the spacious room and found the facilities and cleanliness up to your expectations. It’s great to know the instructions were clear and helpful. We look forward to welcoming you back to Hotel Story @ Namba on your next visit!

Resposta da propriedade: Thank you for your feedback!We're glad to hear you enjoyed the spacious and bright room, as well as the convenience of the washing machine. We're sorry to hear about the discomfort with the beds and the temperature in the lobby. We'll look into these issues to improve the experience for future guests. Overall, we're happy you had a great stay and hope to welcome you back soon!

Resposta da propriedade: Thank you for your feedback! We're glad to hear that the location was convenient for you. It's great to know you found it easy to locate, and that it’s just a short walk from popular areas like Dotonbori. We hope you enjoyed your stay!

Resposta da propriedade: Thank for the comment and looking forward to seeing you again in the future.

Resposta da propriedade: Thank for the comment and looking forward to seeing you again in the future.