Avaliações do COGO TENNOJI

We provide the following opinions/ comments on 11-April (last day and spent 8 days totally) and hope that your company will consider improving services onwards. 1. At 11-April around 8:35am, we would check out and prepare to go out. So that we wanted to leave all our 4 luggages in the hotel. The receptionist name Mr. Che Haegyeong request us to pay 800円totally for 4 persons. We were very surprised, and frustrated! It is because we were not request to pay luggage deposit on 8-April. At the day, we had room changing from Room 406 to 303. Also, we witness another lady didn’t pay luggage deposit when left the front desk. We found this hotel policy pretty messy. 2. Later on, we would clarify our deposit payment at first day 1-April when we did the checkin process. He casually gave us a reason that was because we were late arrival hotel. Actually, we reached the hotel time in between 10:00 and 10:30. Due to the payment procedure was delayed until 11 o'clock. He didn't check carefully for the reason. 3. The receptionist Che asked us for the deposit payment receipt to verify this issue. Actually, we didn’t get your hotel receipt that seems the guy is not understanding clearly your hotel policy. 4. At that moment, we asked for anyone else to assist this issue. Che told us, he work alone that was incredible there is only one staff member and had no supporting in a hotel service management process. 5. Later on he told us that the deposit payment would be refunded within 2 weeks via bank. We were very disappointed with Che's performance today.