Twin Peaks Lodge & Hot Springs

From arrival until departure, we had issues with staff. Started with receptionist telling us to check in at the kiosk, I had 6 rooms. I was certainly not going to do that. They charge $5 for using the robe, however you don't know this until you pop the little plastic hoop and the small paper falls off. I don't know (yet), waiting for my final credit card bill, if we did get charged for the robe, but it is annoying to feel like this pricey resort is going to pull a Frontier and nickel and dime their guests. We went up to the bar/restaurant to order food. We were sent down to the lobby. The pizza box looked as if it had been reused. We went to the bar to get drinks and the bartender was rude. He wanted to know that he was going to get a tip (because all night, people weren't tipping). I ended up leaving without my drink because of his bad attitude. We had to request the fire pits to be turned on - it is October and chilly. We asked for more towels, that was a small debate with the receptionist. We had 6 children with us. I was told I would be charged $25 for any lost towels. The gal who closes up the pool area doesn't have access to getting a room key - SO DON'T LOSE that thing either. Tried to take coffee to go. Grabbed a cup (the same as in the rooms already). Can't do that. Go to lobby and get a to go cup. Fine! Went back to restaurant to get coffee, can't come back in, can't get coffee here. Get coffee in the lobby. Well, the lobby doesn't have creamer. First couple kids and adults getting drinks no problem, then staff changed out and then next time we were charged $5.50 for a soda each. Tried to tell him that we were getting them for free. He said NO. Once we got home, I started looking at the website to see who to complain to and on the home page, it says they offer complimentary drinks in the lobby. Literally the amount of back and forth doubled / tripled my step count. Ridiculous

Oh my gosh! Wow! We’ve been staying here for the last 6 years, we used to have a great time with the fabulous updated pools, we used to stay when it was kinda dumpy, but so excited! The rooms are outdated but we knew that, they’re usually clean… But… Found at check in, that night I had pee in my bed! Nobody cared and never talked to anyone about a resolve. Ryan the owner lives in a delusional world. He basically didn’t care and didn’t try to resolve the problem! a problem with pee ( urine in the bed) he basically put the problem on me! Like I peed the bed! So gross. He took zero accountability on him and put it on me… I’ve stayed in some shady places through the years, but have never encountered pee in my bed! Did they try to make it right? Nope! Disgusting! I will never stay here again! Ryan, you should learn some customer appreciation skills!

Our family recently stayed at Twin Peaks Lodge and Hot Springs in Ouray, Colorado, and we had an unforgettable experience! I traveled with my 20-year-old son, mother, aunt, sister, her husband, and their two young children. The accommodations were perfect for our entire group. My brother-in-law and I especially loved the nearby via ferrata—it was such an exhilarating adventure! Meanwhile, the rest of the family enjoyed the fantastic dining options, just a short walk from the lodge. The highlight for everyone was definitely the hot springs on-site, which offered a great variety of springs to choose from. We all found it incredibly relaxing and rejuvenating. We had an amazing time and would highly recommend this place to others. We’re already looking forward to our next visit!

Wonderful stay and soak! Beautiful new upgrades, they have expanded the pools so that you can now soak in the mountains under the stars. We have been coming to Ouray for 40 years and Twin Peaks for over 15 years. We really enjoyed our visits. The Fall colors are spectacular.