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1 noite
Avaliações dos hóspedes
4.5/5
Ótimo
67 avaliação
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Resposta da propriedade: Dear Guest,We are surprised and disheartened to hear about your experience during your stay with us. We take this allegation very seriously and want to assure you that we have thoroughly investigated the situation.Our CCTV footage of the public areas shows that your bags were securely placed in our reception office at 11:08 AM and remained untouched until they were picked up at 1:01 PM. During that time, we can confirm that no one tampered with or moved your belongings.We have complete trust in our staff and their dedication to maintaining a secure environment for all our guests.We are committed to ensuring every guest feels safe and comfortable during their stay.If you would like to discuss this matter further, please feel free to reach out to us directly. Kind regards,Marta MartinFront Office Manager
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tiffanymxx
Quarto duplo pequeno
Hospedou-se em out 2024
Casal
15 avaliação
5.0/5
Excepcional
Publicado em 15 out 2024
位置優越,就在High Street ,聖瑪利大教堂對面;房間新裝修 佈置養眼 床品舒適;服務熱情周到,有自己的小後院可以免費停車。 推薦!
We spent 3 nights in room 11. The hotel offers parking and is in a perfect location to explore Oxford. Every effort was made from the moment we arrived to ensure our stay was perfect. All the staff were helpful and offered exceptional customer service. A special mention for Thais who welcomed us on arrival and made sure we were totally happy with our accommodation. Very impressive. The room was light , the bed was very comfortable and we overlooked the high street which gave a lovely view of the church and surrounding buildings. We had no issues with street noise. Breakfast was delicious with wide choice and we had dinner in the restaurant which we can also highly recommend. Top class hotel, Should visit Oxford again, we would not hesitate to book in at 'the old bank hotel '
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Usuário convidado
Hospedou-se em fev 2025
Viaje com amigos
5.0/5
Excepcional
Publicado em 24 fev 2025
A lovely and very comfortable hotel with a great location . Very near all the sites of Oxford. Rooms were beautifully decorated and the hotel is dotted with various pieces of lovely art. Car park is a great asset in this location but you do need to pre-book at reservation time. Not the cheapest of hotel but would highly recommend and we would stay again.
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Carol S
Hospedou-se em ago 2024
Casal
5.0/5
Excepcional
Publicado em 14 ago 2024
We thoroughly enjoyed our stay at the Old Bank Hotel, everything is first class. The location is perfect, right in the heart of the city but surprisingly our room was peaceful and quiet. We had a stunning view and the room was clean and well equipped, lovely little extras like fresh fruit and cookies, tea and coffee. The bed was very comfortable and we loved the turn down service at night. All of the staff were friendly and helpful, we would definitely stay here again .
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Resposta da propriedade: Dear Guest, Thank you so much for writing such a glowing review about your stay with us. We have to agree that the location of the Old Bank Hotel is perfect, and the views stunning. We are so proud that we can offer guests such an authentic Oxford experience with some of our rooms facing the iconic Oxford Spires. We are thrilled to hear you found the bed comfortable and that you loved the turn down service from our wonderful housekeeping team. Thank you again for your feedback, and the great photos! We look forward to welcoming you back to the Old Bank for another perfect stay in the heart of Oxford. Best wishes, Marta Martin Front Office Manager Old Bank Hotel
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GlobetrottingSwede
Hospedou-se em jul 2024
Casal
4.0/5
Muito bom
Publicado em 3 jul 2024
The location and the food are the big pluses of this hotel. If your room is on the backyard, it could get a bit noisy at night from the outdoor restaurant. Otherwise the room was fine. Breakfast was one of the best we had on our trip through England and Wales. Lunches and dinners are also good and quite convenient if you’re walking around town. As an additional benefit, the hotel has a private parking lot for guests, which is quite convenient when you have a car in Oxford.
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Resposta da propriedade: Dear Guest, Thank you for your fantastic review. We're delighted you enjoyed our location and the exceptional food at our restaurant. We understand your point about potential noise from the backyard, and we apologise for any inconvenience it may have caused. We do offer a selection of quieter rooms facing the front of the hotel. We're thrilled you loved our breakfast, and we're glad our convenient lunches and dinners, along with the private parking, enhanced your stay in Oxford. We appreciate you choosing our hotel and hope to welcome you back soon. Kind regards, Klara Antal Front Office Manager
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Usuário convidado
Hospedou-se em dez 2024
Outros
5.0/5
Excepcional
Publicado em 30 dez 2024
We went to the Old Bank for supper on Christmas Day. It was a great experience and the service was excellent, supervised by Guner, who looked after us very well. Well done everyone who had to work Christmas day and thanks for being so cheerful and attentive.
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Usuário convidado
Hospedou-se em dez 2024
Outros
5.0/5
Excepcional
Publicado em 20 dez 2024
My wife and I stayed here for a two night leisure break during early December. We had stayed here once before many years ago and it was a default choice to return. The hotel is far from cheap but it's very nice indeed and right in the middle of Oxford, so easily walkable to pretty much anywhere in the centre of the city. We booked a Deluxe room and stayed in Room 40. It's on the top floor overlooking High Street (and the Radcliffe Camera). That's exactly what we wanted - it's quiet, with little noise from the street, but still has a beautful view (probably lower ceiling than rooms on lower floors but we didn't care about that). The bedroom and bathroom were lovely, just what you would expect from a luxury boutique hotel like this. The room had nice touches like very nice tea and coffee and moreish home-made complimentary biscuits etc. The public areas of the hotel are very smart too. We didn't dine in the hotel restaurant because my recollection from last time was that - unlike the rest of the hotel - it's slightly characterless and would probably be a bit noisy when full. I wouldn't change my mind having been back (it's more a brasserie type venue that would be good for breakfast or lunch but not for an intimate couple's dinner for example). The complementary car park behind the hotel is a big asset, but make sure to pre-book your place (the hotel actually contacted us to offer this proactively). The entrance to the car park is very narrow and I wouldn't like to try getting a full sized vehicle into it (although it's possible, someone had got a Discovery into it somehow when we were there). Front desk and housekeeping were discreet, efficient, warm and welcoming. Overall, top notch hotel. We won't consider anywhere else next time we visit Oxford.
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TeheranbornCanuck
Hospedou-se em mai 2024
Família
4.0/5
Muito bom
Publicado em 20 mai 2024
Stated here from a family member graduation. Excellent facilities; comfortable bed; hot shower; brightly lit room (hotel rooms are generally too dark); and very yummy cookies. However; absolutely no mobile phone service (not their fault); and very poor internet - which you constantly had to reconnect to!!!
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Resposta da propriedade: Dear Guest, Thank you for taking the time to leave a review of your recent stay with us. We're delighted to hear that you enjoyed our facilities, comfortable bed, and our delicious cookies. We're also glad you appreciated the well-lit room, as we know that can make a big difference. We also want to acknowledge your feedback regarding the internet connection. We understand how important it is to stay connected, and we want to assure you that we have already addressed the issue and implemented improvements to ensure a more stable and reliable connection for all our guests going forward. We would love to welcome you back again soon and provide you with a truly seamless experience. Please don't hesitate to contact me directly if you have any questions or require further assistance. We look forward to welcoming you back soon. Kind regards, Klara Antal Front Office Manager
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Usuário convidado
Hospedou-se em nov 2024
Casal
5.0/5
Excepcional
Publicado em 14 nov 2024
This hotel is very well located to visit Oxford. Rooms are well appointed and breakfast is plentiful and good. Staff is pleasant and helpful. Weak point is the free WiFi which tends to disconnect you all too often. Having twin beds adjacent to each other negates the concept of separate beds Our room was quiet as requested, windows do not open