The V Powered by Sonder

You might as well stay at Motel 6. Actually, motel 6 is better. Pretentious place. Old installations, not too clean. In the middle of the night our ceiling started having a HEAVY leak. At one point 3 different drops were falling, and the water fell on my luggage. We had to change rooms past midnight, they assigned us rooms in another building, there were no elevators, so we had to carry our bags without help down and up the stairs. When we made it to our new room, the code didn't work! I chatted with the service people at the app and they kept playing games asking for information they already had asked before. Finally they sent a person who actually was helpful, but it took nearly half an hour and they couldn't fix the issue and ended up giving me a physical key. To make things worse, the app kept erroring out on me and I had to start the conversation again, yet another time with the service representatives. Instead of apologizing for the state of disrepair of the hotel and the terrible tech behind it (really, if you are going to have a hotel like this with basically no personnel on the premises, your app should be WAY better), they kept saying that they were sorry that I felt that way. No, it's not about my feelings, it's about your dirty, old installations and buggy app. At least the person they sent was helpful in the end, after we spent a very long time outside of the new room, until our hands got numb. Bonus: there is silicon lube on the floor of our new room. Really, avoid at all costs. This place deserves to go out of business.