Usuário convidado
5 de agosto de 2024
We had booked a studio room over the phone with hotel. We had an access room, which was fine, but this was all that was ok. Never asked what "view" we wanted, don't believe their website as not true representation! The towel in the bathroom was dirty! I took one back down to reception where I was told we "outsource " our laundry, no apology just an excuse! The fridge didn't work, we'd arrived and quickly unpacked our milk, drinks etc and went to meet friends for dinner, by the time we'd come back at 11.30pm, milk had "warmed up" tried to call reception, no answer. Reception opens at 9am, really inconvenient when you need to checkout at 8.30am, so unable to tell them of this. Our veiw of the "windmills " was actually the top of the air con units that hummed all night! So much for double glazing to quite out noise! The air con unit in the room flows straight down onto bed. No compendium in room to see how to operate anything in room. Plates and bowls chipped. Had 2 forks 3 butter knives, 1 soup spoon and 4 teaspoons, all miss matched and the wine glasses looked like they hadn't been washed in last few months as covered in dust! No extractor fan in bathroom, steaming up room from shower and morning ablutions ( yuck!) And the "spare pillow" in wardrobe looked like everyone over the last 10yrs in that room had dribbled on it as stained af! We travel every month or so and this place is one of the worst we have stayed at.
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