Bellagio Hills Hotel and Restaurant

My daughter planned a beautiful stay for me at Bellagio Hills Hotel and Restaurant for my first time back to the Philippines after some 55 plus years. We can’t say enough about MIRA and the ENTIRE staff! All went over and beyond the call of duty to make our stay so relaxing and comfortable. Mira was so attentive and detailed with our every need - from the pickup at the airport, arrangements for tricycle ride into Laoag, the wonderful coastline day trip tour up to Pagupud, and airport drop off- everything went smoothly as planned. When we weren’t out and about, the days at the pool were relaxing especially with the spectacular view of Paoay Lake. The staff is always on hand for drinks, smoothies, and snacks. The variety of breakfast, lunch, and dinner items were delicious! Again we can not thank everyone enough - Mira, restaurant staff, driver, housekeeping, maintenance - for making our stay a beautiful one with fond memories!

It was a mixed experience. The staff was welcoming and kind, but upon entering the hotel, I couldn't tell if the 2 AC lobby was broken or if they were trying to cut costs. The hotel personnel were sweating. During my two-night stay, I was surprised to see the same person who cleaned outside also serving our food. This lack of separation between roles was concerning and unhygienic. Additionally, the pool area had many insects, and again, the same person who is cleaning was also responsible for serving. It is important for proper hygiene standards to be maintained, especially considering the price we paid for our stay, which was not cheap for just two people. To add to our disappointment, a staff member approached us wearing shorts, slippers, a cup, and a sando, offering us cocktails and if we did not asked we will think that he is the owner he is very talkative, we did not believe that they are hiring people wearing only shorts and slippers. We expected better service and professionalism. Hygiene and hospitality are crucial to us, and we hope that the hotel will improve its standards, considering the beautiful and naturalistic property they have.

We stayed for 5 nights in March 2024. We thoroughly enjoyed our stay. The service was superb. Everyone made sure we had everything we need. Most notable was when we missed dinner, Mark personally drove us to the nearby restaurant. The Bellagio food was great that we ended up eating all meals except 2 in the hotel. For the two meals we ate outside, one was excellent and one was not. But the 12 meals at Bellagio were all excellent. The chef is truly skillful in Ilocono cuisine even thought he’s from Bicol.