Usuário convidado
23 de agosto de 2024
I made a reservation for two nights through the official website of the hotel and received a confirmation and a reminder of my booking prior to my visit. When I arrived, nobody was at the reception, eventually an employee checked my ID against room reservations and handed me the keys, saying I can pay for the room when the hotel manager arrives. The next morning the hotel owner/manager tried to barge into the room. When I came downstairs, he said he made the mistake of placing me into a double room - even though that is what my booking said - showing me the printed confirmation of my booking, and complaining that I booked the room for too cheap of a price. Realizing that he double booked the room, and that there were other people arriving who have booked the room for a higher price, he wanted me to pay for two nights and leave, even though I stayed there only for one night and had nowhere to go. When I refused to pay for two nights instead of one, he started yelling at me and said misogynistic remarks in my address, proceeded to straight on lie saying that I was cheating him by having booked the room for a lower price, and then that the website I booked it from was a fake - even though he had showed me the exact confirmation of my room reservation printed out. Instead of apologizing for his mistake, he tried to deceive me and rip me off. He was extremely disrespectful and aggressive. I ended up paying for the night I stayed and left. Aside from this, the hotel is very outdated and not clean at all with old and stained towels and little hairs everywhere. Do yourself a favor and book a nice hotel closer to the harbor.
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