Vanessa Z
3 de agosto de 2024
This is a terrible hotel, definitely not up to the universal 5 star hotel standards. This is absolutely disappointing, not only do they not accept refunds the biggest room they have is incredibly small. We had a sofa bed and the mattress was so thin that you could feel the metal on your skin. Not only that but this is a massive scam, the toilet door lock is broken and everything is very badly done considering how expensive the prices can be. A 5 star hotel should care more about their reputation than the money that they receive from the guests, if a guest feels uncomfortable in any point of their stay the hotel should figure out other solutions. The location of this hotel is horrible too because it is right in between the bad areas of paris. The photos of the of the hotel rooms do not match up to the actual rooms, not only is the view unsatisfying, the reception doesn’t even have a lobby. The “lobby” consists of 3 chairs and an overdecorated reception that doesn’t even match the rooms, it’s as if the reception is all for look. There was only one small elevator that could only fit 3 people, let alone luggage. Not to mention the elevator is right in the restaurant of the hotel which leaves a very strong smell when you get out. A true 5 star hotel that this hotel claims to be at usually has a corridor just for elevators that leads to the exit of the hotel which I do not see in this one. Not only is the service poor, they sometimes find themselves lacking basic necessities like an adapter. Although it is the olympics and every hotel is busy but a 5 star hotel should not ever run out of adapters considering the amount of international people that travel to paris especially during the olympics. They are not well prepared for the events in paris and not prepared for their guests to have a comfortable stay. The service is horrible and I am just dumbfounded about this whole situation. There is no way possible that this hotel is 5 stars, I’d rather pay a little more to stay in a real international 5 star levelled hotel. Disappointing truly.
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