Avaliações do Citadines Trocadéro Paris

Resposta da propriedade: Dear guest,Thank you for taking the time to share your feedback. We appreciate your input and are glad to hear about your positive experience.We look forward to welcoming you back in the future.Best regards,Samia/Front Office Manager

Resposta da propriedade: Dear Wenx,Thank you for your review! We're delighted to hear that you found our room spacious and well-equipped with all the necessary amenities, including kitchenware and heating. Our prime location near the Eiffel Tower is indeed one of our highlights, offering easy access to one of Paris's most iconic landmarks. We appreciate your feedback, and if there's anything else we can do to enhance your experience, please don't hesitate to let us know!Samia / Front Office Manager

Resposta da propriedade: Dear Guest,Thank you for your feedback! We're thrilled to hear that you enjoyed our prime location and appreciated the service from our staff. We look forward to welcoming you back in the future!Best regards,Samia /Front Office Manager

Resposta da propriedade: Dear Singhkuljit,Thank you for your review! We’re glad to hear you enjoyed our excellent location near the Eiffel Tower and appreciated the amenities and service.Please note that parking is generally paid throughout Paris, and our rates are competitive for the area.We look forward to welcoming you again in the future!Best regards,Samia /Front Office Manager

Resposta da propriedade: Dear Guest,Thank you for your kind review. We're delighted to hear that you enjoyed your short stay with us and appreciated our clean rooms and friendly staff.We look forward to welcoming you back for a longer stay next time!Best regards,Samia /Front Office Manager

Resposta da propriedade: Dear Customer,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the water leakage in your room and the lack of assistance from our staff. We take your feedback seriously and will address the issue promptly to ensure it doesn't happen again in the future. We're glad to hear that you found the location convenient. If there's anything else we can assist you with, please don't hesitate to reach out.The Front Desk Team

Resposta da propriedade: Dear Sokha Kim,Thank you for your feedback. We apologize for any inconvenience caused by the size and difficulty of parking in our garage. We will take your comments into consideration as we strive to improve our facilities and services. If you have any further concerns or suggestions, please feel free to let us know.Samia / Front Office Manager

Resposta da propriedade: Dear Guest, Thanks for sharing your feedback! We are glad to learn that our residence pleased you. Concerning the cleaning, since we are an apart'hotel, we work on a weekly basis. It means that for a stay longer than 6 nights, there is one cleaning included. For stays shorter than 6 nights we take care of cleaning upon check out. For this reason we propose a comfort room where clients can find fresh towels, linen and extra amenities 24/7. We regret that this information was not transmitted upon check in. Hope to welcome you again in the future. Best regards, Veronique- Receptionnist

Resposta da propriedade: Dear guest,Thank you very much for your kind review! We are delighted to hear that you enjoyed our prime location just minutes from the Eiffel Tower and found our facilities convenient and well-equipped. Our team, especially our receptionist, is thrilled to have been able to assist you and make your stay pleasant.We hope to have the pleasure of welcoming you again soon!Thank you again and see you soon!Samia/Front Office Manager

Resposta da propriedade: Dear Travel Lily,Thank you for your wonderful review ! We're delighted to hear that you enjoyed your stay and appreciated the convenient location, cleanliness, and comfort of our hotel. It's great to know that you found the kitchen well-equipped and the bed especially comfortable for a good night's sleep. Your feedback about the narrow passage has been noted, and we appreciate your understanding. We hope to welcome you back soon for another pleasant stay !Best regards,Sébastien

Resposta da propriedade: Dear guest,Thank you for your lovely review! We’re so happy to hear that you enjoyed your stay and found the room comfortable and convenient, especially with the small kitchen.We’re also glad you found the area quiet and relaxing. We hope to welcome you back again soon for another great stay !Best regards,Sebastien

Resposta da propriedade: Dear Guest,Thank you for taking the time to share your feedback. We are delighted to hear that you were satisfied with the value for money and the great location of our accommodation.Your satisfaction is very important to us, and we hope to welcome you again in the future.Best regards,Samia /Front Desk Manager

Resposta da propriedade: Dear Guest,Thank you for your review! We're glad to hear that you appreciated the quiet and safe location of the room, as well as the convenience of the kitchen and transportation options.We look forward to welcoming you back soon!Best regards,Samia/Front Desk Manager

Resposta da propriedade: Dear Guest,Thank you for sharing your experience with us. We sincerely regret the inconvenience caused by the delayed check-in and the initial room charge issue. Your feedback is invaluable, and we appreciate your patience during this situation.We are glad to hear that Ctrip was able to assist you efficiently, and we will continue working closely with our partners to ensure a smoother experience for our guests in the future. Your satisfaction is our priority, and we hope to have the opportunity to welcome you again under better circumstances.Please do not hesitate to reach out if you have any further concerns.Best regards,Samia /Front Desk Manager