Usuário anônimo
8 de janeiro de 2023
A very very bad experience in this hotel, overall we should stay four night but due to hotel said we violate the policy as we have a four year old child together even we want to paid for extra bed they still didn’t allow us to stay but they allow us stay for first two night, if really cannot why allow us to check in?!!!!! on third day hotel treat us like a thief ask us to move out immediately we need to waste our half day trip time and find a new hotel to stay!!! Hotel only compensate us one night fee refund but they burn our two night room fee!!!!!!!Is a very bad service hotel! Not recommended, we will not come again!!!! The hotel manager very very bad service! We are not criminals, I hope the hotel can apologize to us for causing trouble! Call us msg us for their rude attitude!
Hotel didn’t have hot drink water not suitable for family with child , hotel lift very small and got sound when operate! Really bad experience hotel 😡😡😡 it is not qualified to four star hotel service!! Will send the complaint report to related Relevant national consumer complaint agencies!!
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