Louisa Hôtel (Anciennement Hôtel d'Angleterre Etoile)

コスパはとてもよかったです◎ 最寄駅は違いますがトロカデロ駅から2駅程度で近い場所にあるので歩いて10分程度で、エッフェル塔を見るベストスポットまで行けます◎ シャンパンフラッシュを見たかったので終電時間が間に合うか不安だった為こちらのホテルを利用し、夜パジャマで向かいシャンパンフラッシュを見終わった後は終電も気にせず徒歩でホテルに帰ることができました！ 近くにはスーパーもあるので水や軽食は問題なく調達することができます！ ただホテル自体が古い為エレベーターが古く、狭い階段を登りエレベーターを利用し狭い階段を利用し部屋に向かう形の形状になるのでどのフロアになったとしてもどうしてもキャリーバッグは階段を使って運ぶことが必要になるのでそこは覚悟してください。

We were flying in to Paris Orly airport on the Friday evening and our flight was a little delayed. I knew we would arrive at the hotel late, and expected to arrive just before midnight so I emailed the hotel with the travel voucher the agent I booked with had sent months before to confirm we would be arriving late. The manager of the hotel answered my email and confirmed this was no problem and there would be someone there to check us in. We arrived at around 1am as there were some delays with public transport as well as the flight. When we arrived the night porter looked surprised and asked where we staying in the hotel and we confirmed we were. He said they were fully booked and could not find our booking. It turns out from speaking to the agent in the travel agency we used (trip.com via trivago) that the hotel did not take payment as instructed on the travel docket sent after booking and proceeded to cancel our booking, not telling either the agent or us when I queried a late check in earlier in the day that they had cancelled our booking. After a couple of hours in reception and on phone calls back and forth to the agent they found us another hotel in the city. Just as we were about to leave a man checked out in the middle of the night at after 3am. I asked the night porter had he checked out and was the room now available and he said yes but he was not a cleaner. He went up and gave the room a quick clean and changed the sheets which saved us having to go across the city to another hotel that late at night. The next day the agent paid the hotel in full for the two nights and discussed reimbursing us as they had effectively already been paid already for the room for the night by the person who checked out early and we didn't get our room until after 3:30am and it wasn't properly cleaned. The hotel refused them (I wasn't aware of this until later in the day when they called me) but at the same time were asking me to pay the tourist tax for Paris. In any case the rooms are very small, dated looking and overall the hotel isn't very nice. We actually found a dirty sock under the bed when checking out so it is arguable how well they cleaned the room even on the second day, and the carpet in the corners of the room and under the bed were dusty! It is in a nice location close to the Arc de Triumphe but apart from this our experience was awful. The main issue I have is the hotel gave our room away, accepted and got payment for our room from somebody else and then by pure chance in the middle of the night a room became available but yet they still expected full payment for us for both nights and refused any refund. All this while the only reason they didn't get paid is because the never took the money for the booking correctly as instructed. Secondary issue is they cancelled the booking without telling either us or the agent when I was in touch with them earlier in the day before arriving which would have given me time to sort out with the agen