Hôtel Le Petit Madeleine

Everything was simply fantastic. All the staff was so friendly og helpfull, everything was so beautyful, clean and taken care of, delicious breakfast, nice location - what is not to like? And of couse no bed bugs. We will definitely come back :-)

We arrived at the hotel, and the lady who greeted us, was very unfriendly and rude. My friends booked for 2 people and asked if we could request an extra bed because I joined last minute. She said it is the law in Paris to accommodate only 2 people. She said we need another room and there is an available single room. Since I am a gold member of *********, I wanted to check if the price is lower. She said don't book it with them, because they had to pay a commission. As a guest, I should be given a choice of where I want to book my hotel. I checked *********, and the available room showed up. Before I book it, I want to check the price difference. She said it would be more expensive with *********. I told her I would book it with *********. Suddenly the room on ********* disappeared and was no longer available. So I asked her if she removed the room immediately? she said I don't know, but you can book it only here. So I ended up booking their hotel, which is more expensive than booking with *********. I asked for her name from a colleague, and she heard me, so she asked why I needed to know her name. I said giving your name should be part of customer service. She said if I have a problem with her, to tell her, and she is not a receptionist but a manager. So I told her as a manager, she should be welcoming and friendly. First, it is not our first time in Paris, so we know it is not the Paris law to have only two people in one room because, on our last visit, we were 4 in one room, so maybe this is a hotel law and not Paris law. 2nd she was very unfriendly and gave us attitude. 3rd, she blocked the hotel as soon as she learned that I was booking it with ********* She argued with me with a tone when I told her that she was unfriendly. I left her because she was still talking rudely to me. This attitude should not be in the hospitality industry. Disgusting!!!