Avaliações do Murat

Resposta da propriedade: Dear Sir, Your enthusiastic review is a real pleasure to read! We're delighted to hear that the Hôtel Murat was an ideal base for your sporting escapades at the Parc des Princes and Roland Garros. Our privileged location, just a stone's throw from the iconic stadiums and metro line 9, offers quick and easy access to the must-see sites. Your bright, modern room, quiet despite opening onto the busy street, seems to have perfectly met your expectations of comfort and serenity. We pay particular attention to the meticulous upkeep of our rooms to offer you a soothing cocoon after your busy day. Our team is delighted to hear you mention the warm welcome and availability of our receptionists. Their professionalism and kindness are the pride of our establishment. It will be a renewed pleasure to welcome you soon for a new Parisian adventure punctuated by the charm of the 16th arrondissement and its many treasures. Hotel Murat management +33 1 46 51 12 32

Resposta da propriedade: Dear Sir, What a pleasure to read your enthusiastic and glowing review! It gives us great pride to hear that you found our establishment to be "excellent". Your words reflect the commitment and passion of our team to deliver an exceptional experience to every visitor, and we thank you for that. We are particularly touched that you enjoyed your room, our location in the heart of the 16th arrondissement of Paris, and the support of our staff before, during and after your stay. We are happy to share and recommend the best addresses. It's great to know that our beautiful hotel has contributed to your long history of exploring the City of Light. Imagine all those years discovering the hidden treasures of Paris, from the bustle of the local markets to the wonder of our famous museums and parks... a real treat! We look forward to welcoming you back for another page in your Parisian memories. Hotel Murat management

Resposta da propriedade: Cher Monsieur, Notre équipe est navrée de découvrir le caractère mitigé de votre récent séjour parmi nous sur cette plateforme. Notre situation au cœur du 16e arrondissement, à quelques pas du métro Porte de Saint-Cloud, permet en effet de rejoindre aisément les sites incontournables tout en profitant du calme d'un quartier résidentiel typique. Nous redoublerons toutefois notre vigilance quant aux nuisances perçues dans les couloirs, même si nous concevons que la sensibilité au bruit est un aspect propre à chacun. Nos chambres modernes, avec leur style contemporain et leur équipement complet, ont pour vocation de vous offrir un cocon de tranquillité et de confort. Il est regrettable que l'orientation de votre fenêtre n'ait pas permis une luminosité optimale, mais nous espérons que le surclassement vous aura apporté davantage d'espace pour profiter pleinement de votre séjour. Nous restons à votre entière disposition pour toute autre remarque qui nous permettrait de vous satisfaire pleinement lors d'une prochaine visite dans notre charmante adresse du 16e arrondissement. La direction de l'Hôtel Murat*** +33 1 46 51 12 32

Resposta da propriedade: Dear guest, Your delightful testimonial warms our hearts! We are delighted that the Hôtel Murat was able to charm you during your stay in Paris. Your mention of the impeccable cleanliness of our rooms, cosy though they are, fills us with joy. Our team takes care every day to provide a cosy and welcoming environment for our guests. Breakfast, which you described as excellent, is another of our pride and joys, with its gourmet flavours to get the day off to a good start. But what particularly touches us are your words of praise for our staff. Their warm welcome and dedication are an integral part of the experience we aim to offer. They go out of their way to make your stay unforgettable. We would be honoured to be your haven of peace next time you visit the City of Light. Many thanks again for this warm recommendation! Hotel Murat management +33 1 46 51 12 32

Resposta da propriedade: Chère Madame, La situation que vous avez rencontrée est en effet anormale et nous tenons à vous présenter nos plus sincères excuses pour la gêne occasionnée. Suite aux informations fournies par notre réceptionniste concernant les réclamations transmises par e-mail et les plaintes relatives à la température, nous avons immédiatement effectué une vérification systématique de nos installations de chauffage, sans malheureusement pouvoir identifier ce qui a pu éteindre le vôtre. Il s'agit-là d'une situation exceptionnelle, puisque nous n'avons reçu aucune autre réclamation de la part de nos hôtes ce soir-là, bien que nous étions complets. Malgré les explications que nous vous avons dictées pour faire fonctionner votre boîtier, il semblerait que cela n'ait pas suffi et nous veillerons à redoubler de vigilance sur ce point à l'avenir. Nous regrettons vos mots et cette note attribuée, alors que nous souhaitons le meilleur pour nos clients. Nous restons à votre disposition pour toutes autres informations supplémentaires. La direction de l'Hôtel Murat*** +33 1 46 51 12 32

Resposta da propriedade: Dear Sir, Thank you for sharing your detailed experience following your stay in our charming hotel. We are delighted to read that you appreciated our ideal location, particularly for your visit to the Parc des Princes, not forgetting the meticulous cleanliness of our rooms, ensured by a motivated and friendly team, as well as at reception. We have taken into consideration your concerns regarding the size of our rooms and soundproofing. Please note that we are in the process of improving the latter, to ensure that our guests can rest peacefully in the setting that is our establishment. We would be delighted to guarantee you a better stay, where comfort, cleanliness and quality service will always be a priority. Hotel Murat management +33 1 46 51 12 32