Usuário convidado
31 de janeiro de 2023
This was to be an overnight stay during a couple's road trip in SEPTEMBER 2022. We were NOT ABLE to STAY here, and this review is a warning. I'm rating this hotel poorly because of the trouble I had trying to contact the property directly to get some questions answered that were not addressed on the poorly maintained website. Thus we were UNABLE to stay. Upon calling the hotel directly during its local business hours, I was hung up on twice. This is not normal procedure for IHG properties. Without the information I was looking for, it was impossible to book my stay. I called IHG and waited through three foreign language speakers before I got to someone in the Philippines who spoke passable English. As a side note, when a corporation sends its customer service department offshore, it is a LOUD comment about what they think of their customers: not worth American attention. The IHG representative was also not able make to make direct contact with the hotel, which says something even more negative. I did learn from TA reviews that most of the guests were inconvenienced by serious reconstruction and remodeling issues and this was confirmed by the IHG representative: guests going through 2 rooms before one was found to be acceptable, having no TV service and the pool being closed, and construction debris all over the hallways providing an accident-prone condition. The finished rooms were pleasant, but the older ones were substandard. The remodeling will not be finished until well after Labor Day. If you are planning to stay here, be forewarned.
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