valeriejM1179CO
2 de junho de 2024
We stayed here as a family of 6 adults. No partying, just a quiet family weekend. The leaving instructions said, "if you feel helpful, you could throw in a load of dirty towels before you leave and please take out all garbage and recycling (deliver down the road)." We did this and had a load of dishes in the dishwasher, too. When we left, we left 2 breakfast dishes and a dirty pan in the sink. They gave us a a low rating for cleanliness. We gave them 5 stars for everything, and I messaged privately to politely let them know that we did not have enough cups for our party of 6. We also had to clean the patio furniture in the front and back; it was filthy! The bed upstairs was uncomfortable. The manager, Nichole Proch, basically accused us of lying and then cut off communication. It felt like an absolute cash grab, with no regard for customer feedback or customer satisfaction. After giving your review on VRBO, there is no way to give feedback on the booking or review process. It is a one-way set-up: we paid over $1200 for 2 nights and they are not interested in hearing you out. DO NOT STAY HERE.
Traduzir