Usuário convidado
19 de maio de 2024
If I could leave zero stars I would. Upon check in i immediately noticed that the bathroom door didn’t lock. There were stain everywhere, black mold on the ceilings. The pool is trash, there’s a foul smell out there and the furniture is all ripped up and broken. Don’t even get me started on the “hot tub”. The next morning our toilet was clogged, when my sister called to the FD the agent Mary said that “we were more than welcome to come get a plunger.” My sister asked, do you not have a maintenance man? Mary responded with, “oh he’s not here. You said it’s clogged right? I’m sure it’s just toilet paper.” We did not get a plunger. We left the toilet as is. I work at a Forbes five start hotel, so I guess customer service means something a little different to me. We were displaced by the power outage as so many others were. All the hotels were sold out, so we stayed where we could. If I wanted to stay at a busted, broken down MOTEL that’s what I would’ve booked. Instead I payed for the same equivalence in this property. With the attitude of the front desk I didn’t even bother complaining. I can see where that would’ve gotten me. Absolutely no where. With the stress of my family and I already being displaced I didn’t have it in me to even argue about it. Never again though. This stay was absolutely atrocious!
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