The Linden Suites

I’ve been a frequent guest at this hotel, staying an average of almost once a month, and overall, the experience has been pleasant. The **room was clean as always**, and the **housekeeping service was excellent**, promptly attending to any request with efficiency and courtesy. However, I believe the **front desk services** still have room for improvement. On my recent stay, I inquired about a complimentary room upgrade, as many hotels offer this perk for loyal guests. I was quickly told “no” without much consideration or follow-up. I suggested they at least check, but the front desk agent declined. I asked “how about birthday upgrade for frequent guest?” I was answered, we only give cake and didn’t even bother to ask for my birthdate or check his record. Additionally, I requested a late check-out, as the standard check-out time is 11 a.m. I asked for just a one-hour extension, but the staff advised me to call the next morning instead of handling the request during the check-in process. While the **cleanliness and housekeeping** are consistently excellent, I hope the front desk can improve their customer service to match the overall high standards of the hotel.

Tried the sauna few minutes before it closed 935pm and its supposed to close 10pm. I was still Pleasantly accommodated so I only took a few mins to make sure I finish before cloaing to repay the consideration the receptionist has given me. Went again 730am as they open 7am and again accommodated as pleasantly by another crew. Will always come back if only for the service, the sauna and the location (beside Lawson, banks, 711. Walking distance to Rob Galleria and many others.

Excellent accomodation however they could work on the provision of higher stock of complimentary blanket pillow towels extra bed bath robe and toiletries coz during our stay towel bath robe pillow and blanket has maximum alloted quantity Then if it it chargeable at least enough supply of the stipulated items coz when we requested for extra blanket and pillow theres no more stocks and only 1 blanket available