Avaliações do Royal Cliff Beach Hotel Pattaya

Resposta da propriedade: Dear Valued Guest,Thank you for taking the time to share your feedback. We appreciate your honest comments.Please note that the hotel is actually designed to reflect the rich Thai heritage while also incorporating modern elements.We constantly renovate throughout the property so it is up-to-date and upgrades to maintain the quality and comfort of our facilities.We have convenience store just a few minutes in transportation from the hotel,Our bellboys would be pleased to assist you with the transfer.We are glad to hear that you enjoyed the nearby restaurants and found our pool to be to your liking.We hope to have the opportunity to welcome you back in the future and provide an even better experience.With my best regards,Thibault SellierHotels ManagerRoyal Cliff Hotels Group

Resposta da propriedade: Dear Valued Guest,Thank you for sharing your feedback about your recent stay at the Royal Cliff Beach Hotel.We are thrilled to hear that you had a good experience overall, especially knowing it was your husband's birthday trip.It's wonderful to know that our team went the extra mile to decorate your room and provide a complimentary cake and fruit to make the occasion even more special.We apologize for any inconvenience caused by our check-in policy. It is to ensure that our team has sufficient time to prepare the rooms.Also, we want to make sure the surprise was all set for your husband’s birthday.Thank you for choosing our hotel for this special occasion, and we are delighted that you enjoyed your stay overall.Your feedback is valuable to us, and we will take it into consideration as we continually evaluate and improve our services.We hope to have the pleasure of welcoming you back for future celebrations or leisure trips.With my best regards,Thibault SellierHotels Group ManagerRoyal Cliff Hotels Group

Resposta da propriedade: Estimado hóspede, Obrigado por compartilhar esta avaliação após sua recente estadia conosco. Estamos felizes por você ter gostado de nosso quarto espaçoso, grandes piscinas, belas paisagens que nossa propriedade oferece situada ao longo do Golfo da Tailândia e por destacar a simpatia de nossa equipe. Esperamos recebê-lo de volta ao Royal Cliff muito em breve. Mais uma vez, obrigado por escolher nossa propriedade. Com os melhores cumprimentos, Royal Cliff Hotels Group

Resposta da propriedade: Prezado hóspede, Saudações calorosas do Royal Cliff Hotels Group. Obrigado por compartilhar sua avaliação após sua recente estadia no Royal Cliff Hotel. Os quartos e a piscina estão localizados na melhor localização com vista para o mar em Pattaya, então é uma boa escolha para muitos convidados.Eu sou amado. Cuidaremos mais uma vez do que você disse sobre higiene no quarto e tentaremos torná-lo um ambiente mais agradável. Esperamos recebê-lo novamente no Royal Cliff. Garantia de melhor tarifa para próxima reserva, serviço de transporte gratuito em Pattaya, desconto em restaurante , etc. Recomendamos que você faça reservas diretas com hotéis preferenciais para obter muitos benefícios. Além disso, se houver outras maneiras de tornar sua viagem mais confortável, informe-nos. As reservas diretas podem ser feitas online no site do hotel, por telefone ou e-mail. Royal Cliff Hotel

Resposta da propriedade: Estimado hóspede, Muito obrigado por compartilhar esta ótima avaliação após sua estadia no Royal Cliff Beach Hotel. você guardará ótimas lembranças de sua estadia conosco e esperamos recebê-lo novamente em breve.Com os melhores cumprimentos,Thibault SellierResident ManagerRoyal Wing Suites & Spa

Resposta da propriedade: Dear Valued Guest,Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

Resposta da propriedade: Dear Valued Guest,Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us and you found our breakfast is the best.Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

Resposta da propriedade: Dear Valued Guest,Thank you so much for choosing to stay with us here at Royal Cliff Pattaya during your recent trip to Thailand and for taking the time to post your feedback.We are delighted that you found our beautiful hotel, the services, and the facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after.All of us from Royal Cliff are looking forward to seeing you again soon.Best regards,Clive NagingtonGroup Hotel Manager

Resposta da propriedade: Dear Mr. Alex,I really appreciate you spending your holiday here with us at Royal Cliff Pattaya during your recent trip to Thailand and for taking the time to post some valuable feedback.It is a shame you felt our property did not match your expectations. Rest assured I will look into this matter and address this with the department responsible, so we can improve standards in the future.I would like to express my sincere thanks for choosing our hotel and all of us are looking forward to welcoming you back in the near future, when I am sure you will see a big improvement in the consistency of the high-quality service, which we strive to offer.Best regards,Clive NagingtonGroup Hotel Manager

Resposta da propriedade: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We genuinely appreciate your review about our great location and beautiful swimming pools. We strive to provide a memorable experience for our guests, and we're delighted that you enjoyed those aspects of your stay.However, we are truly sorry to hear about the issues you encountered in your room. Please accept our sincere apologies for the cleanliness and maintenance issues you experienced. This is certainly not the standard we aim to uphold.Rest assured, we take your concerns seriously, and we have addressed this matter with our housekeeping and maintenance teams to ensure that such lapses do not recur. Your feedback is invaluable in helping us improve our services, and we appreciate your patience.We would love the opportunity to make it right for you. If you choose to stay with us again, please contact our guest services or myself in advance, and we will ensure that you have a more comfortable and enjoyable experience.Thank you again for bringing this to our attention. We hope to have the chance to welcome you back and provide the exceptional stay you deserve.Best regards,Clive NagingtonRoyal Cliff Hotels Group Hotel Manager

Resposta da propriedade: Dear Valued Guest,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay and found our spacious rooms, comfortable beds, private beach, and scenic restaurants to your liking.We appreciate your constructive comments regarding the noise level from outside and the air conditioning fan. We apologise for any inconvenience this may have caused during your stay. Rest assured, we have taken note of your observations, and our team is actively working on solutions to address these issues and enhance our guests' overall experience. We carry out regular prevention maintenance of our A.C but will double check this room and I am sorry if it disturbed you.Your valuable input helps us identify areas for improvement, and we sincerely thank you for bringing it to our attention. We hope to have the opportunity to welcome you back in the future, providing an even more enjoyable stay.Best regards,Clive NagingtonRoyal Cliff Hotels Group Hotel Manager

Resposta da propriedade: Dear Valued Guest,Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

Resposta da propriedade: Dear Valued Guest,Thank you for your kind words and for highlighting the outstanding aspects of your stay.Regarding the taxi service, we apologize for any inconvenience caused by the pricing.Please note that we do not make a commission on this service and use the taxi association to organize this service or us.We also have a shuttle bus to bring you downtown to the main Shopping Malls.We hope to welcome you back soon for an even better experience.With my best regards,Thibault SellierHotels ManagerRoyal Cliff Hotels Group