Mercure Tunbridge Wells Hotel

There aren’t that many hotel options in Tunbridge Wells and this hotel, albeit on the edge of town has parking. It’s a bit dated, looks like a retirement home, but clean and the room was of a good size. Breakfast was excellent, lots of options in the buffet. I didn’t use the bar and there was a function that finished at midnight during one of the (weekend) nights I stayed. There was noise from that but it didn’t bother me that much and the music finished in the outdoor area on time.

Nice small hotel not too far from Tunbridge Wells. Has parking. Offers sparkling water at reception. They offer vegan breakfast but must wait 10 mins to arrive. No lift to upper floor. Nice staff.

Really nice place clean and tidy

โรงแรมดีมากๆๆ บรรยากาศดี ห้องพักสะอาด พนักงานบริการดี

First the good: the waitresses were some of the friendliest I've come across in recent years, and were very attentive – they definitely elevated the experience and deserve high praise. Unfortunately, the tea itself was a let down. Four of us attended, and we'd pre-booked months in advance (during which we'd stated two of the party were vegan, one of which had an avocado allergy). The hotel had noted the two vegans, but not the allergy, and this caused quite a delay as then both vegan teas needed to be remade (as apparently avocado featured heavily?) We weren't sure why both teas had to be remade when only one person had the allergy, until we were finally served. The teas arrived in pairs (one normal, one vegan), and as such both vegan teas were absent of any avocado, though I'm intrigued to know how the portions would have been split if only one of our party had been vegan – would they have been allowed their own sandwiches then? The portions themselves were ridiculous. None of us are particularly big eaters, and all four of us have been to several afternoon teas, from high-end to budget, and this is the first time any of us have been served just one small scone and half a sandwich (cut into four narrow strips) each. The four of us were essentially served two cream teas with a couple of extra cakes. (My photo shows the serve for two people.) You're also given one small teapot, which we drank during the delay, and when we asked for a refill we just received more hot water poured over the same teabag (which, any tea drinker will know, simply results in incredibly weak hot water if you're not using loose leaf!) The hotel seems to have a decent vegan offering in its main restaurant and bars, so we'd been hopeful the vegan teas would be great (as we've visited many other places that have been able to produce fantastic results). However, we were very disappointed that the scones only came with a small jar of jam – no attempt at any kind of cream, even though dairy-free cream is incredibly easy to either buy or make these days – and not even any butter! Most astonishing of all was when we realised one of the mini cakes was just a pre-packaged one you can buy in any supermarket (Oggs, FYI) which aren't that great. Considering the restaurant has a vegan cheesecake on its menu, I'm not sure why a small portion of that couldn't be offered instead. Overall, we all left hungry and disappointed. The staff were great, but I wouldn't recommend the afternoon tea – there are better options pretty much anywhere else.

Lovely hotel and very friendly staff, very clean and comfortable rooms ,, excellent amenities, Staff In restaurant very welcoming an polite and answers any questions with ease. Beautiful decor through out , plenty of car parking spaces ..

Excellent experience would go again staff really helpful food is excellent. Would recommend too alot of my friends and business colleagues. Never stopped in this hotel before and would stop again if in the area on work or family day out or family vacation

Great location and service, rooms are warm ..very warm ! Happy hour in the bar is a nice touch and Tia is great behind the bar. Smooth check in process, great housekeeping, fab branded bathroom shampoos and shower gels, decent menu and good selection of beers

We had afternoon tea, and it was amazing. Everything was fresh, infact the scones were still warm. Our hostess, Amanda, was as amazing as the food. Could not fault the service at all, Amanda was friendly and made the experience even more enjoyable. As you will see, we forgot a before picture, but the after picture speaks volumes.