Avaliações do Citadines St Georges Terrace Perth

Resposta da propriedade: Thank you for your feedback! We're thrilled to hear you enjoyed our staff and facilities during your stays. We understand that the city's quieter Sundays can be a drawback, and we appreciate your patience with that. We hope to welcome you back soon for another great experience!Kind Regards,Sarah and Team

Resposta da propriedade: Thank you for your feedback regarding the sound insulation. We’re sorry to hear that your experience was impacted by noise. Your comments are valuable, and we’ll be sure to address this issue with our team. We hope to provide you with a more peaceful stay in the future! Kind Regards, Sarah and Team

Resposta da propriedade: Dear DarrenThank you for your feedback! We're glad to hear that you found our location in the heart of downtown Perth convenient, and that you enjoyed the spacious room and excellent service. We also appreciate your comments about the wash basin, and we'll certainly look into ways to address this issue to improve our guests' experience. We hope to welcome you back soon!Kind regards,Yov and team

Resposta da propriedade: Thank you for sharing your feedback. We sincerely apologise for the experience you had during your stay with us. This is certainly not the standard of service we strive to provide, and we understand your frustration.Regarding the room size and availability issue, we deeply regret any inconvenience caused. It appears there may have been an unexpected situation, and we should have handled it more effectively. Rest assured, we are reviewing our booking and communication processes to ensure this does not happen again in the future.As for the service attitude, we are truly sorry if our team did not meet your expectations. Your concerns have been shared with our team to ensure every guest feels valued and respected.Thank you for bringing this to our attention. We hope to have the chance to provide you with a much better experience in the future.Kind Regards,Sarah and Team