The Snowbell Hotel

Avaliações do The Snowbell Hotel

The Snowbell Hotel

28th Floor (Bridge SOHO Building St.78, Crossing of National Assembly Street, Khan Chamkar Mon, Phnom Penh, 12000, CambodiaVer detalhes do hotel
The Snowbell Hotel
The Snowbell HotelThe Snowbell HotelThe Snowbell Hotel
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1 noite

Avaliações dos hóspedes

4.4/5
Muito bom
645 avaliação
Avaliações verificadas
Agradável e bem localizado4.5
Comodidades4.3
Atendimento4.5
Limpeza4.4
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Todas as avaliações(645)
Avaliações positivas(611)
Avaliações com fotos/vídeo(183)
Vista bonita(82)
Localização conveniente(43)
Quartos grandes(19)
Odor estranho no quarto(14)
Equipe da recepção cordial(12)
Piscina excelente(8)
Retornou várias vezes(5)
Localizado no centro(5)
Avaliações negativas(34)
Usuário convidado
Quarto Deluxe com Vista Cidade(cama queen size)
Hospedou-se em dez 2024
Sozinho(a)
12 avaliação
4.0/5
Muito bom
Publicado em 4 dez 2024
Very nice view from the room. But the location is among Chinatown with lots of night bars and very noisy karaoke on weekends. Amenities are a bit old. I really don’t know why this is 4 stars hotel. Staff also made mistakes by giving same room to multiple customers.
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Resposta da propriedade: Thank you for sharing your experience with us. We’re glad to hear you appreciated the view from your room.We understand your concerns about the noise in the area. As our hotel is located in a vibrant Chinatown district with a lively nightlife scene, rooms facing the city view may be affected by external sounds. Upon being informed of your concerns, we promptly upgraded you to one of our suite rooms to ensure a more comfortable stay.Regarding the staff knocking on your door, we sincerely apologize for the mistake. This was a miscommunication on our part, and the room was never assigned to other guests. Rest assured, we have taken steps to avoid such errors in the future.We also value your feedback about the amenities and are continuously working to maintain and improve our facilities to meet our guests’ expectations.Thank you again for your comments. We hope to welcome you back to Snowbell Hotel for an even better experience in the future.
gate pncn
Quarto Deluxe com Vista Cidade(cama queen size)
Hospedou-se em nov 2024
Negócios
1 avaliação
4.5/5
Ótimo
Publicado em 2 dez 2024
The accommodation is very comfortable, but there is a problem with cigarettes in the corridor, but not in the room. The room is spacious and the water pressure is strong. The staff is very good. They clean the room every day. Very good. I will come back to stay again when I come to work next time.
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Resposta da propriedade: Thank you for your kind feedback! We’re so glad you found our rooms comfortable and spacious, enjoyed the strong water pressure, and appreciated our team’s daily cleaning service. It’s wonderful to know you plan to stay with us again!We’re sorry about the cigarette smell in the corridor. We’ll look into this right away to ensure a better experience for you and all our guests.We look forward to welcoming you back on your next visit. If you need anything, feel free to let us know.Best regards,
IrinaKond
Quarto Duplo Landmark com Vista para o Rio Não Fumador
Hospedou-se em nov 2024
Viaje com amigos
4 avaliação
4.7/5
Incrível
Publicado em 13 dez 2024
a wonderful hotel in the very center of the city, with a wonderful view and spacious rooms. there is a swimming pool in the building. the room is bright and clean
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Athit Methasate
Quarto Twin Deluxe com Vista Cidade
Hospedou-se em nov 2024
Viaje com amigos
18 avaliação
4.0/5
Muito bom
Publicado em 26 nov 2024
Easy and minimal room with good location to go elsewhere. Places around mostly are Chinese.
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Smanoz30
Quarto Twin Deluxe com Vista Cidade
Hospedou-se em nov 2024
Sozinho(a)
1 avaliação
5.0/5
Excepcional
Publicado em 25 nov 2024
Nice trip and nice place to stay. It was night already but the stay was niczzzz
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Usuário convidado
Quarto Twin Deluxe com Vista Cidade
Hospedou-se em set 2024
Negócios
16 avaliação
2.7/5
Publicado em 13 set 2024
Pros: 1. Location is easy to get around 2. Price of room is quite low 3. Room is spacious Cons: 1. Toilet is quite rum down. 2. Bath towels are worn out. 3. Rooms are not cleaned properly. 4. Breakfast is in room pre-order single plate type. 5. No proper desk to work on. 6. Fridge is not working. 7. TV has no other channels, though there is a TV box that don't work. Can only watch YouTube.
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Resposta da propriedade: Dear Valued Guest,Thank you for taking the time to share your feedback and for choosing to stay at our hotel. We're glad that our location and rooms met your expectations.We sincerely apologize for the inconvenience caused by the condition of the bathroom, towels, and overall room cleanliness. We take cleanliness very seriously, and we regret that our standards were not met during your stay. We will check internally to improve on this.Regarding the issues with the fridge and TV box, Our front desk team is available 24/7 and is always ready to assist with any concerns, including replacing faulty appliances or arranging a room change if necessary.Thank you again for your honest review. We hope to have the opportunity to welcome you back and provide you with an improved stay in the future.
Usuário anônimo
Quarto Deluxe com Vista Cidade(cama queen size)
Hospedou-se em ago 2024
Sozinho(a)
10 avaliação
4.7/5
Incrível
Publicado em 17 ago 2024
Overall a comfortable and great value stay! The view from the room was amazing, I loved seeing the sun rise or watch the sky turn dark as the city lit up. As long as you're not too freaked out by the small cockroaches that will come out at night. Anyway I solved the issue by buying "trap a roach" kits from Mr DIY at AEON mall, it was highly effective. Self service washing machine, microwave and toaster oven available at level 29. The swimming pool, steam room and gym was amazing at level 39. Note you are not allowed to wear the bath robe there, you need to be covered in your own clothes and change there. You need a separate access card to enter. Note u can change lifts at level 3A from the mall to reach level 28/29 too. There is a convenient Chinese supermarket at the ground floor of the mall, and you can easily get many things. Food delivery has to be collected from the ground floor, as building security won't allow them to go up, but not an issue. Remember to hang housekeeping tag outside the door if you want them to clean the room.
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Resposta da propriedade: Thank you so much for taking the time to leave us a review. We’re glad you enjoyed your stay with us and that the view from our room met your expectations.We sincerely apologize for the insect issue and appreciate your understanding. Please rest assured as we are investigating this matter and taking immediate action, as guest comfort and hygiene are our top priorities. We’re also grateful for your cooperation with our clothing guidelines at the pool and gym, as these are shared areas.Thank you again for your honest feedback. We’ll use it to improve our services and ensure a better experience when we have the pleasure of welcoming you back again!
Usuário convidado
Quarto Twin Landmark com Vista para o Rio
Hospedou-se em jul 2024
Negócios
1 avaliação
5.0/5
Excepcional
Publicado em 1 ago 2024
Excellent service from front desk. Highly recommend to stay here. Very convenient & easy to find food by nearby.
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Resposta da propriedade: Thank you so much for your kind words and recommendation! We’re delighted to hear that you had an excellent experience staying with us. We strive to provide the best service possible for our guests, and it’s wonderful to know that our team was able to assist you. We look forward to welcoming you back soon for another enjoyable stay!
Malachite
Quarto Deluxe com Vista Cidade(cama queen size)
Hospedou-se em jul 2024
Casal
29 avaliação
5.0/5
Excepcional
Publicado em 16 jul 2024
Second time staying here this year. Lovely hotel with amazing friendly and helpful staff. Hotel is close to everything in the area and quiet. 1kg free laundry per day and yummy breakfast in the morning that’s delivered to your room
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Resposta da propriedade: Thank you so much for choosing to stay with us again! We're thrilled to hear that you had another lovely experience at our hotel. We're glad you enjoyed our complimentary laundry service and the breakfast in bed service. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay.Warm regards,NanaSnowbell Hotel Operations.
Usuário convidado
Quarto Deluxe com Vista Cidade(cama queen size)
Hospedou-se em jun 2024
Sozinho(a)
4 avaliação
3.7/5
Publicado em 6 ago 2024
The hotel is too close too the clubs and the room is not soundproof
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Resposta da propriedade: Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from nearby clubs. Please know that these clubs are not allowed to play music loudly during late hours, and we have already informed the authorities about this issue. We're also working on solutions to improve our rooms. If you experience any issues during your stay, please feel free to reach out to our front desk for support; they are available 24/7. We appreciate your input and hope to provide you with a more restful experience in the future.
Usuário convidado
Quarto Deluxe com Vista Cidade(cama queen size)
Hospedou-se em mai 2024
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 6 mai 2024
The location is great and the room is nice and spacious. We love the view also in our room.
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Resposta da propriedade: Thank you for your positive feedback! We're thrilled that our Deluxe City view room fits to your preferences. We hope to welcome you back again soon!
Usuário convidado
Quarto Deluxe com Vista Cidade(cama queen size)
Hospedou-se em abr 2024
Viaje com amigos
12 avaliação
4.7/5
Incrível
Publicado em 27 abr 2024
The room was spacious, clean and with a very good view. There were practical details like hooks and clothesline inside the bathroom. However, no usb/type G socket was provided, only type I sockets. Hotel staff was nice and efficient but the reception area was small and could be crowded at times.
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Resposta da propriedade: We're so glad you enjoyed your time with us! Thank you for your positive feedback. We value your suggestion about the socket types and will take it into consideration for future improvements.We're pleased that you found our staff nice and efficient, although we apologize for any inconvenience caused by the size of our reception area during busy times.Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant stay!
Wouden
Quarto Deluxe com Vista Cidade(cama queen size)
Hospedou-se em out 2024
Sozinho(a)
11 avaliação
5.0/5
Excepcional
Publicado em 9 out 2024
I liked staying here for the first half of my trip (previous review) that I booked one additional night for the stay over before my early morning flight.
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Jayne123
Quarto Deluxe com Vista Cidade(cama queen size)
Hospedou-se em out 2024
Sozinho(a)
37 avaliação
5.0/5
Excepcional
Publicado em 8 out 2024
The hotel room was very clean and fresh... All the staff are friendly and helpful... Overall it is very good .. thank you
Traduzir
Resposta da propriedade: Thank you Jayne for staying with us! We are glad you enjoyed your time here. We would love to welcome you back anytime. Thank you!
DK德凯
Quarto Deluxe com Vista Cidade(cama queen size)
Hospedou-se em out 2024
Sozinho(a)
20 avaliação
4.5/5
Ótimo
Publicado em 6 out 2024
The location is central, close to bars and restaurants. Amazing view of the Mekong river. Clean room and great service from staff. They did my laundry at very short notice. The hotel has a gym and pool with amazing views as well.
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Resposta da propriedade: Thank you for your kind review! We’re glad you had a wonderful time staying with us, and we’d love to welcome you back anytime!