Avaliações do The Residence Resort & Villas Phu Quoc
The Residence Resort & Villas Phu Quoc
Sonasea Tourist Area, Group 5, Hamlet, Duong Bao, Duong To, Phu Quoc Island, Kien Giang Province, VietnamVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.3/5
Muito bom
27 avaliação
Avaliações verificadasAgradável e bem localizado4.3
Comodidades4.2
Atendimento4.4
Limpeza4.4
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Todas as avaliações(27)
Avaliações positivas(23)
Avaliações com fotos/vídeo(14)
Estadia excelente!(13)
Equipe acolhedora(11)
Oferece translado de ida/volta(7)
Próximo ao aeroporto(7)
Avaliações negativas(1)
SunSAMUEL
Villa com 2 Quartos
Hospedou-se em fev 2025
Viaje com amigos
4 avaliação
Ótimo
Publicado em 22 fev 2025
Service is excellent
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Resposta da propriedade: Dear Valued Guest, Thank you very much for your comprehensive feedback of your recent holiday at The Residence Resort & Villas Phu Quoc. We very much appreciate the time and effort you spent on composing your review. Our employees are very important to us and we are pleased to learn that you found our staff to be helpful, friendly and engaging - a compliment we will pass on to the team. We were also happy to read that you spent an enjoyable time at the resort. We look forward to welcoming you back to The Residence Resort & Villas Phu Quoc.! Sincerely Yours, Jay - Front Office Manager
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PokerPo
Vila com 3 quartos
Hospedou-se em mar 2025
Viaje com amigos
1 avaliação
Excepcional
Publicado em 30 mar 2025
The rooms, the cleanness, everything is perfect. And the most amazing thing is the exclusive butler, she had perfectly delivered every things we asked for, no matter what time was it, even in the midnights. Overall, staying in this resort was one of our perfect experience in this trip of Phu Quoc!
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LIJanice
Vila com 3 quartos
Hospedou-se em dez 2024
Família
5 avaliação
Publicado em 2 jan 2025
The location of the hotel was convenient, they had buggies to pick us up from the night market, and the facilities was clean and large. But on the other hand, there was no actual sign for the hotel name, and we got lost and unsure, there was also no security officers at night, which meant anyone could break in. It was overall a good hotel to stay in with comfort.
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Resposta da propriedade: Dear Valued Guest, Thank you very much for your comprehensive feedback of your recent holiday at The Residence Resort & Villas Phu Quoc. We very much appreciate the time and effort you spent on composing your review. Our employees are very important to us and we are pleased to learn that you found our staff to be helpful, friendly and engaging - a compliment we will pass on to the team. We were also happy to read that you spent an enjoyable time at the resort. We look forward to welcoming you back to The Residence Resort & Villas Phu Quoc.! Sincerely Yours, Jay - Front Office Manager
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Usuário convidado
Vila com 3 quartos
Hospedou-se em dez 2024
Família
1 avaliação
Excepcional
Publicado em 22 dez 2024
This villa is brand new, with everything clean and comfortable. I felt truly cared for by the manager, Ryan—he’s simply the best! He goes above and beyond, managing everything with genuine dedication and ensuring all his visitors have an amazing experience.
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Resposta da propriedade: Dear Valued Guest, Thank you very much for your comprehensive feedback of your recent holiday at The Residence Resort & Villas Phu Quoc. We very much appreciate the time and effort you spent on composing your review. Our employees are very important to us and we are pleased to learn that you found our staff to be helpful, friendly and engaging - a compliment we will pass on to the team. We were also happy to read that you spent an enjoyable time at the resort. We look forward to welcoming you back to The Residence Resort & Villas Phu Quoc.! Sincerely Yours, Jay - Front Office Manager
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Usuário convidado
Villa com 2 Quartos
Hospedou-se em set 2024
Família
3 avaliação
Ótimo
Publicado em 6 out 2024
Hanna has provided very good services and support such as arranging buggy to take us around the nearby night market and beach as well as free airport drop off. She also gave us good suggestions of restaurant and spa. The resorts are new and there are different water activities nearby.
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Resposta da propriedade: Dear Valued Guest, Thank you very much for your comprehensive feedback of your recent holiday at The Residence Resort & Villas Phu Quoc. We very much appreciate the time and effort you spent on composing your review. Our employees are very important to us and we are pleased to learn that you found our staff to be helpful, friendly and engaging - a compliment we will pass on to the team. We were also happy to read that you spent an enjoyable time at the resort. We look forward to welcoming you back to The Residence Resort & Villas Phu Quoc.! Sincerely Yours, Jay - Front Office Manager
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Usuário convidado
Villa com 2 Quartos
Hospedou-se em jan 2024
Família
5 avaliação
Incrível
Publicado em 20 fev 2024
Complex is totally fresh and new, I have a feeling I was a first guest at villa where we were living. Stuff is friendly and polite.
Highly recommend for family vacation.
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아라
Villa com 2 Quartos
Hospedou-se em fev 2025
Casal
2 avaliação
Excepcional
Publicado em 10 fev 2025
원베드룸으로 예약 했었는데 뭐가 문제였는지 없다해서
[고스트트레블] 취소문자 받고 다른데 알아보려다가
남자친구가 여기 너무 가보고싶다해서 2베드룸으로 예약해서 다녀왔어요. 빌라 하나 통으로 다쓰고 내부에 엘베도 있고 둘이 사용하기는 너무 컸지만 잘 즐기다 왔어요
단독으로 사용하는 수영장도 좋았고 물 음료 과일 프리~~
개별로 담당하시는 분과 카톡으루 대화해서 좋았습니다.
우리는 한나라는 분이 도움 주셨는데 제가 엄청 귀찮게 했는데도
친절하게 도와주셔서 감사했어요.
다음에 기회되면 또 방문 할게요
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Resposta da propriedade: Dear Valued Guest, Thank you very much for your comprehensive feedback of your recent holiday at The Residence Resort & Villas Phu Quoc. We very much appreciate the time and effort you spent on composing your review. Our employees are very important to us and we are pleased to learn that you found our staff to be helpful, friendly and engaging - a compliment we will pass on to the team. We were also happy to read that you spent an enjoyable time at the resort. We look forward to welcoming you back to The Residence Resort & Villas Phu Quoc.! Sincerely Yours, Jay - Front Office Manager
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aberisan
Vila com 3 quartos
Hospedou-se em jan 2025
Família
8 avaliação
Muito bom
Publicado em 2 fev 2025
まだ新しく口コミが少なかったですが
口コミ通りとっても素敵なヴィラでした🏠💓
お部屋は新しくて広くて快適！
近くにスーパーやレストランもあり
環境も静かで良かったです
フロントの方も丁寧で
アプリで連絡を取れるのも便利
空港へ無料の送りがあるのも良かった◎
プールは想像よりも良くなかったので
次はプール向きのお部屋に泊まりたいです！
あとコバエが多いので
虫除けを設置するべきかなと思います。
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6/7
Resposta da propriedade: Dear Valued Guest, Thank you very much for your comprehensive feedback of your recent holiday at The Residence Resort & Villas Phu Quoc. We very much appreciate the time and effort you spent on composing your review. Our employees are very important to us and we are pleased to learn that you found our staff to be helpful, friendly and engaging - a compliment we will pass on to the team. We were also happy to read that you spent an enjoyable time at the resort. We look forward to welcoming you back to The Residence Resort & Villas Phu Quoc.! Sincerely Yours, Jay - Front Office Manager
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Sara Li
Vila com 3 quartos
Hospedou-se em dez 2024
Viaje com amigos
7 avaliação
Excepcional
Publicado em 26 dez 2024
地理方便，離機場10分鍾左右車程，去北部珍珠樂園約40分鍾車程，去南部日落小鎮約15分鍾車程。酒店新淨，與相片符合，服務很好，check in 後全程有專人 what's app 跟進需求。衛生不錯，每日都有人收拾房間，如有機會會再選擇入住👍🏻
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6/13
Resposta da propriedade: Dear Valued Guest, Thank you very much for your comprehensive feedback of your recent holiday at The Residence Resort & Villas Phu Quoc. We very much appreciate the time and effort you spent on composing your review. Our employees are very important to us and we are pleased to learn that you found our staff to be helpful, friendly and engaging - a compliment we will pass on to the team. We were also happy to read that you spent an enjoyable time at the resort. We look forward to welcoming you back to The Residence Resort & Villas Phu Quoc.! Sincerely Yours, Jay - Front Office Manager
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Usuário anônimo
Four-Bedroom Villa Private Pool
Hospedou-se em jan 2025
Família
9 avaliação
Muito bom
Publicado em 27 jan 2025
위치는 중부이고 공항 픽업서비스와 근처 해변이나 야시장까지 무료 버기 서비스가 있어 편리했습니다.
프론트가 따로 없으며 전용 버틀러가 필요한 내용을 카톡으로 대응해주는 조금 독특한 시스템입니다.
4베드룸이 필요하여 선택하였으며 가성비 있는 곳입니다.
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Resposta da propriedade: Dear Valued Guest, Thank you very much for your comprehensive feedback of your recent holiday at The Residence Resort & Villas Phu Quoc. We very much appreciate the time and effort you spent on composing your review. Our employees are very important to us and we are pleased to learn that you found our staff to be helpful, friendly and engaging - a compliment we will pass on to the team. We were also happy to read that you spent an enjoyable time at the resort. We look forward to welcoming you back to The Residence Resort & Villas Phu Quoc.! Sincerely Yours, Jay - Front Office Manager
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期待每一次旅程
Villa de 4 Quartos
Hospedou-se em fev 2025
Viaje com amigos
3 avaliação
Publicado em 23 fev 2025
6人入住，共4間房間，有機場接送，非常方便！
包早餐，食物每日有少許不同，可接受的！
游泳池有兩個可選！
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6/8
Resposta da propriedade: Dear Valued Guest, Thank you very much for your comprehensive feedback of your recent holiday at The Residence Resort & Villas Phu Quoc. We very much appreciate the time and effort you spent on composing your review. Our employees are very important to us and we are pleased to learn that you found our staff to be helpful, friendly and engaging - a compliment we will pass on to the team. We were also happy to read that you spent an enjoyable time at the resort. We look forward to welcoming you back to The Residence Resort & Villas Phu Quoc.! Sincerely Yours, Jay - Front Office Manager
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Hsijung
Vila com 3 quartos
Hospedou-se em out 2024
Família
2 avaliação
Publicado em 8 out 2024
管家lisa的服務完美
打掃的工作人員常常忘東忘西
毛巾一下少給 地墊忘記更換
照片很漂亮實際villa內裝真的會落差感 隔音很爛
早餐煮得也是耐人尋味
除了服務和地理位置好之外
游泳池普通 而且做工不好 容易刮腳 要小心
沙灘沒人清理 各種垃圾小心腳受傷
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Resposta da propriedade: Dear Hsijung,Thank you for taking your time to share with us your feedback, following on from your recent stay at our Resort. We are terribly sorry, to learn about your experience at the resort and sincerely apologize for being unable to meet up, your expectations during your stay with us. Please be assured, that your feedback has been received constructively and will make every effort to improve the shortcomings you have highlighted.We assure you of an improved and flawless service on your next hopeful visit. Thank you very much and look forward to hearing back from you.Best regards,Jay - Front Office Manager.
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Usuário anônimo
Villa com 2 Quartos
Hospedou-se em ago 2024
Viaje com amigos
4 avaliação
Excepcional
Publicado em 22 ago 2024
非常好的體驗，新三層高別墅，兩大房一細房，夠5~6人居住，出入有buggy car. 接送到鄰近地點，早餐buffet就在沙灘旁。
Great management, excellent communication, free airport transfer, a bottle of lemongrass flavor welcome drink was fantastic
I highly recommend this hotel as its only 10mins from the airport and middle of the Phu Quoc Island, walking disrance to Sonasea area where you could find night market, restaurants and spas
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Resposta da propriedade: Dear Valued Guest, Thank you very much for your comprehensive feedback of your recent holiday at The Residence Resort & Villas Phu Quoc. We very much appreciate the time and effort you spent on composing your review. Our employees are very important to us and we are pleased to learn that you found our staff to be helpful, friendly and engaging - a compliment we will pass on to the team. We were also happy to read that you spent an enjoyable time at the resort. We look forward to welcoming you back to The Residence Resort & Villas Phu Quoc.! Sincerely Yours, Jay - Front Office Manager
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Huahualvlvtian
Vila com 3 quartos
Hospedou-se em jun 2024
Viaje com amigos
1 avaliação
Publicado em 30 jun 2024
如果續住他會跟你説有折扣，結果就是按照他們的官網價格打九折收你現金或者刷卡，當你發現比在網上預訂貴了幾百塊之後他就開始裝作不會中文，溝通的時候假裝聽不懂中文和英語，各種驢脣不對馬嘴。但是你租車訂餐秒懂，細節處理的很好，當你強勢的跟他解釋清楚了，表示我多續住的時候能不能多一點折扣的時候他就中文英語都很好了，會很乾脆拒絕，最後就是説給禮品或者晚餐卷。不要認為你挽回損失了，他會在離開前台兩個小時後通知你他們管理層沒同意，你的損失是你活該，他表示提成賺到了就是賺到了，退款不可能，禮品沒有，餐卷不給，然後表示抱歉（主要是會認為你是**，我知道的原因是我聽得懂越南話，她跟經理就是這麼溝通的，表面很客氣，然後就當你麪説你是**，多賺你錢天經地義，你就是**事多）
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Resposta da propriedade: Dear Valued Guest,Thank you for taking your time to share with us your feedback, following on from your recent stay at our Resort. We are terribly sorry, to learn about your experience at the resort and sincerely apologize for being unable to meet up, your expectations during your stay with us. Please be assured, that your feedback has been received constructively and will make every effort to improve the shortcomings you have highlighted.We assure you of an improved and flawless service on your next hopeful visit. Thank you very much and look forward to hearing back from you.Best regards,Jay - Front Office Manager.
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AndreyMoscow
Villa com 1 Quarto
Hospedou-se em abr 2024
Casal
8 avaliação
Excepcional
Publicado em 8 abr 2024
Сняли виллу и как оказалось тут 3 комнаты и 3 этажа , но мы приехали вдвоем , идеально подойдет для семьи или компании , мебель новая и все очень чисто
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Resposta da propriedade: Dear Valued Guest, Thank you very much for your comprehensive feedback of your recent holiday at The Residence Resort & Villas Phu Quoc. We very much appreciate the time and effort you spent on composing your review. Our employees are very important to us and we are pleased to learn that you found our staff to be helpful, friendly and engaging - a compliment we will pass on to the team. We were also happy to read that you spent an enjoyable time at the resort. We look forward to welcoming you back to The Residence Resort & Villas Phu Quoc.! Sincerely Yours, Jay - Front Office Manager
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