Best Western Premier Sonasea Phu Quoc

Overall the room are clean; facilities, services are good! Just breakfast overall not as nice, some of the food are cold; understand there’s big crowds of people, just of the food not serve in right temperature, but overall still ok! The beach it’s fabulous! The food from the bar serving were too long waiting time during non-peak hours, tasty, delicious! But still can be improved if serving time; cause it took more than 30 mins to prepare the food(server did mentioned will took how long to prepare the food).

Location: Seems like an up and coming new township, with easy access to some restaurants, salons, massage parlour just across the street. Breakfast is excellent, didn’t get bored on day 4. This township feels like a huge gated residential by the sea with long inner roads, fantastic for outdoor runs - perfect for long runs.

Great service and fantastic swimming pool. Breakfast is very wonderful For transportation, there is a VINbus bus stop stop so located right in front of the hotel.

1. 위치 굿 2. 청소가 깨끗하지 않고 수건도 다 안채워줘서 따로 요청함, 샤워실 청소를 안했는지 둘째날부터 샤워실 물이 안빠짐 3. 조식은 테이블 간격이 매우 좁고 음식이 놓인곳과 가까워 이동하는 사람과 접촉이 많음 4. 수영장은 넓고 수영하기에 적당함 5. 수영장에 타올이 준비가 안되어 있기도 하고 인원이 상주해 있지 않았음 5. 프론트 데스크 직원들의 친절도가 매우 떨어짐

룸컨디션은 옛날 호텔 느낌이고 수영장은 큰데 물관리가 잘안되는것 같아요 . 수영장쪽 직원들도 친절하지누 않은것같습니다 . 조식은 가짓수도 적고 먹을만한게 없습니다 현지인들이 너무많아서 앉을자리도 없고 하여튼 불편했습니다.

Good potential but definitely not a 5 star hotel Good things: + Location - right on the beach, in a nice a clean part of the island + Facility - great spacious area of the hotel itself with gardens, several pools, beach with sunbeds, gym and spa (expensive) + Breakfast - great variety of food for all tastes and always fresh Cons: - Awful customer service - it’s always a “no” whatever you ask - for example changing the room (we booked two but for same family and wanted the rooms closer to each other but the best they could do is put them on same floor) - After check out there is nowhere to be - no lounge, no indoor restaurant open (opens at 17:00), no conference room - basically you are left to sit at reception or go to beach in your flight out clothes - Shuttle times to airport very random with some of them having huge gaps like 2 hours in between, it was easier to just take a taxi - Transparent wall to the bathroom in a Twin bed room that was specifically mentioned that the second person is a teenager (had to insist and spent more than 24h to place a tape on the glass for some privacy - as changing the room was not possible for the hotel) - Staff in general is very slow and has very poor english level in most cases - Sunbeds are old, not comfortable and Sun umbrellas are very few