111 soi Cherngtalay 16, Srisoonthorn Road, Thalang, Phuket Province, 83110, ThailandVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.4/5
Muito bom
598 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.3
Comodidades4.4
Atendimento4.5
Limpeza4.5
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Todas as avaliações(598)
Avaliações positivas(571)
Avaliações com fotos/vídeo(211)
Café da manhã delicioso(116)
Oferece translado de ida/volta(67)
Piscina excelente(60)
Próximo à praia(35)
Praia excelente(17)
Conveniente para compras(17)
Equipe da recepção cordial(10)
Avaliações negativas(27)
display123
Quarto twin
Hospedou-se em mar 2024
Casal
43 avaliação
1.2/5
Publicado em 26 abr 2024
cheiro de mofo no quarto, não tenho certeza do porquê esta propriedade é tão bem avaliada
Comodidades não fornecidas no quarto, você precisa ligar para a recepção para obter
Mas tem ônibus gratuito para as proximidades
Texto originalTraduzido pelo Google
Resposta da propriedade: Caro display123,Gostaria de começar agradecendo por escolher o Hilton Garden Inn durante sua visita mais recente a Phuket. Em segundo lugar, gostaria de agradecer pelo feedback e peço sinceras desculpas pelo problema que ocorreu com o cheiro de mofo no quarto. No Hilton Garden Inn, valorizamos seus comentários, pois sempre nos esforçamos para superar as expectativas dos hóspedes. Observe que investiguei pessoalmente o problema e compartilhei o protocolo com nossos chefes de departamentos; imediatamente avaliamos o treinamento de nosso atendente de quarto, bem como a supervisão de nossos padrões de serviço. Espero que essa contabilidade não prejudique sua percepção do Hilton Garden Inn. Também desejo ter a oportunidade de recebê-lo novamente em breve. Caso decida retornar à ilha no futuro, entre em contato comigo. Cuidarei pessoalmente de sua reserva e garantirei uma estadia feliz. Atenciosamente,Sirima PongsupasinGerente de experiência do hóspede Hilton Garden Inn Phuket Bangtao
Kevin Lyle
Quarto king
Hospedou-se em nov 2024
Casal
2 avaliação
4.7/5
Incrível
Publicado em 26 dez 2024
Everything was great. The staff was very nice, the room was bright, spacious and clean and the food was delicious. They offer a free shuttle to and from the beach but only a drop off at boat avenue (shopping and food area nearby). My only suggestion would be, add a pick up at boat avenue. Younger guest, as I, don’t mind the walk back but elder guest might appreciate that easy pick up without having to pay for a taxi or grab.
Traduzir
6/10
Resposta da propriedade: Thank you for your lovely feedback and for highlighting the aspects of your stay that you enjoyed, from our friendly team and spacious, clean rooms to the delicious food. We’re delighted to know you appreciated our complimentary shuttle service to the beach and Boat Avenue.Due to a heavy increase in traffic, specifically in boat avenue, we've recently change the policy to drop off only due to heavy increase in wait times. We're looking at alternative solutions to make sure guests can enjoy exploring the local area at easy from HGI Phuket.We hope to welcome you back for another enjoyable stay soon!
Nikita
Quarto twin
Hospedou-se em nov 2024
Casal
6 avaliação
3.0/5
Publicado em 6 dez 2024
The hotel is heavily tired. It probably was good once it has been built but now it doesn't look as good as shown in the photos.
Our first room (1-3 photos) was a disaster. It had a door to the next room and there was a strong kind-of-sigarette smell coming through the door gap. It was impossible to stay there. And it also had hair all over the floor and the dirty spots almost everywhere. I had to ask for another room (4-9 photos). It didn't have that smell and was a little cleaner but not perfect as you can see on the photos.
I also disliked both of the rooftop pools despite the fact that I am totally a pool guy and in some hotels I was the only one spending the whole time in a pool. They doesn't look that beautiful in real life with dirty tiles.
Anyway the employees are kind and helpfull. The location is perfect if you don't mind walking - it takes 10-15 minutes to reach the beach or 5-10 minutes to reach the shopping area. The breakfast is 8/10 and lacked of plain and simple proteins like sausages in a few days.
As a result, don't expect too much from the hotel. Maybe it used to be premium quality but now it's 6/10 at max.
Traduzir
6/9
Resposta da propriedade: Thank you, Nikita, for sharing your detailed feedback. We regret that your stay did not meet your expectations and appreciate you highlighting areas for improvement. Your comments about cleanliness and maintenance have been shared with our housekeeping and management teams to ensure we address these concerns immediately.We’re glad you found our team kind and helpful and enjoyed our convenient location and breakfast options, although we acknowledge the need for consistency in the selection.If you decide to visit again, we would love the chance to make it right and provide you with a better experience. Thank you again for your candid review.
Alexander
Quarto king
Hospedou-se em ago 2024
Viaje com amigos
3 avaliação
5.0/5
Excepcional
Publicado em 18 set 2024
Pho and shief its very good people, because they interesting sityation how inside hotel, for example question the client has "how are you?", so it is outside they have plan renovation how better quality in live hotel, good luck Pho and shief in their pathof life
Traduzir
Resposta da propriedade: Dear Alexander,Thank you for your wonderful review! We are thrilled to hear that you had a perfect stay and that you appreciated our surroundings, amenities, cleanliness, and service.We wish you all the best and hope to welcome you back soon!Best regards,Mark van ParidonMarketing Manager
Akmal
Quarto King Premium com Varanda
Hospedou-se em nov 2024
Viaje com amigos
9 avaliação
4.5/5
Ótimo
Publicado em 15 dez 2024
From 5 point I’ll give 4,5 , is good
Traduzir
Resposta da propriedade: Thank you for your thoughtful review and for sharing your ratings! We’re glad to know you enjoyed your stay and appreciated our amenities and service. Your feedback motivates us to keep striving for excellence.We look forward to welcoming you back for another great stay!
Chonla.Ly
Quarto twin
Hospedou-se em jul 2024
Viaje com amigos
8 avaliação
5.0/5
Excepcional
Publicado em 16 set 2024
The hotel is very comfort and clean. BFF also good and having more food. The staff is very nice to serve you.
Traduzir
6/7
Resposta da propriedade: Dear Chonlakarn,Thank you for your fantastic review! We are thrilled to hear that you found our hotel comfortable and clean. It is wonderful to know that you enjoyed our breakfast offerings and that our staff provided you with great service. Your feedback motivates us to continue delivering exceptional experiences to our guests.We look forward to welcoming you back soon!
Jason
Quarto king
Hospedou-se em ago 2024
Sozinho(a)
5 avaliação
3.7/5
Publicado em 20 set 2024
The shuttle bus service is good but the room smelt mouldy. The chair got mouldy!
Traduzir
Resposta da propriedade: Dear Jason,Thank you for sharing your feedback with us. We are glad to hear that you found our shuttle bus service to be good and that our team provided excellent service. However, we sincerely apologize for the issues you encountered regarding the room's cleanliness and the smell of mold. We are aware of the moldy chair problem and are in the process of replacing all the desk chairs with fabric that is mold-resistant. Your comments are invaluable, and we appreciate your understanding as we work to enhance our guest experience. We hope to have the opportunity to welcome you back for an improved stay.Best regards,Mark van ParidonMarketing Manager
yuhkha
Quarto king
Hospedou-se em jul 2024
Negócios
2 avaliação
5.0/5
Excepcional
Publicado em 1 set 2024
Room is nice and clean. Breakfast was great. Good service. Good location.
Traduzir
Resposta da propriedade: Dear Valued Guest,I am absolutely delighted to learn that your time with us left such a positive impression, particularly in regards to our room, breakfast and service.Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima P.Guest Experience Manager
Irene Zhang
Quarto King Deluxe com Vista Montanha
Hospedou-se em nov 2024
Casal
1 avaliação
4.5/5
Ótimo
Publicado em 27 dez 2024
The hotel was very nice, nothing less than expected for a Hilton, the service was immaculate as always. The room service was very nice also, most of the days we ordered a room service since the price was good and the food was also tasty. The only downside for us was that we had to rent a moto for everyday of our stay since it's a little bit far from the beach (5 min by moto). As per the facilities and cleanliness, everything was top notch.
Traduzir
Resposta da propriedade: Thank you for taking the time to share your experience! We’re delighted to hear that our service and room service met your expectations for a Hilton stay. It’s also wonderful to know you found the facilities and cleanliness to be top-notch. While we understand the need to rent a motorbike for convenience, we hope our complimentary shuttle service provided some ease during your stay. We truly appreciate your feedback and hope to welcome you back for another enjoyable visit!
Seow
Quarto king
Hospedou-se em abr 2024
Casal
61 avaliação
4.5/5
Ótimo
Publicado em 17 mai 2024
Hilton garden inn Phuket located about 5 minutes walks to Bang Tao Beach,location is convenient too near to the Boat Avenue(10 minutes walks)where can shop and lots of restaurants nearby .hotel is very clean,staffs are helpful and polite.Check in is fast and they do upgrade me to deluxe room.Thank you.bed is comfortable,room is big .swimming pool is clean,can view beautiful sunset.Breakfast is good,more choices and staffs in kitchen/dining hall are attentive.will stay again if come to Phuket again.
Traduzir
6/14
Resposta da propriedade: Dear Seow,Thank you for taking a moment to share your experience. I am happy to hear that you found staff nd service to your liking. We look forward to welcoming you back to our hotel soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Sirima PongsupasinGuest Experience Manager Hilton Garden Inn Phuket Bangtao
Olena Sliusarenko
Quarto king
Hospedou-se em out 2024
Sozinho(a)
2 avaliação
3.0/5
Publicado em 30 nov 2024
Unfortunately even if it wasn’t busy on my check-in nobody told me about swimming pool ecc.
the area isn’t too nice to stay for long time … on reception desk only on the day of my check-out one lady was nice….
Cleaning service is every day, but my shower on the second day wasn’t cleaned properly
And … would be nice if on the check out the reception staff could say goodbye and have a good trip
At the entrance in the morning - before asking my room number maybe it’s nice to say “good morning”. And it is not about a knowing language, but abput of a simple smile to your customer , to be nice, to be welcomed….
P.S. even if they were nice and they up-graded my room😀
Traduzir
Resposta da propriedade: Thank you for taking the time to share your feedback with us. We are glad to hear you appreciated the room upgrade and daily housekeeping service during your stay. However, we regret to learn that some aspects of your experience did not meet your expectations.Your comments about the check-in and check-out interactions, as well as the overall reception experience, are valuable to us. Providing a warm, welcoming atmosphere and clear communication about our amenities are priorities for our team, and your feedback will help us identify areas for improvement.We are also sorry to hear that the cleaning service fell short on one occasion. Rest assured, we will address this with our team to ensure higher consistency in maintaining our standards.
Michelle
Quarto king
Hospedou-se em ago 2024
Sozinho(a)
1 avaliação
5.0/5
Excepcional
Publicado em 22 set 2024
Definitely going back there!
Traduzir
Resposta da propriedade: Dear Michelle,Thank you so much for your fantastic review! We are delighted to hear that you had a perfect stay and that you enjoyed our surroundings, amenities, cleanliness, and service. We also love the photos you shared! Your satisfaction means the world to us, and we are thrilled to know that you plan to return.We look forward to welcoming you back for another wonderful experience!Best regards,Mark van ParidonMarketing Manager
TW612
Quarto twin
Hospedou-se em mai 2024
Sozinho(a)
2 avaliação
4.0/5
Muito bom
Publicado em 19 jul 2024
Very nice hotel with good service, highly recommended.
Traduzir
Resposta da propriedade: Dear TW612,Thank you for sharing a wonderful review on trip.com. We are thrilled to hear that you had an enjoyable stay with us. I will pass your comments to all department concerns and I am sure that it will serve us as encouragement and motivation to continue on providing the best service to our guests. Thank you once again for sharing and we look forward to welcoming you in the near future.Yours sincerely,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Close Protection Paul
Quarto king
Hospedou-se em fev 2024
Casal
9 avaliação
4.5/5
Ótimo
Publicado em 11 mar 2024
Well located for Bang Tao area. Easy reach of the beach and local restaurants and entertainments. Comfy clean room. Nice gym. Lovely roof top pool. Good breakfast buffet and pool
Side food. Bar staff were friendly but inexperienced. I would stay here again .
Traduzir
Resposta da propriedade: Dear guest, We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our Comfy clean room. Nice gym. Lovely roof top pool and Good breakfast buffet are received with great pleasure and have been conveyed to all concerned departments. These will certainly serve us as an encouragement to continue on improving our standard and aim for the best service possible.Looking forward to welcome you back on your next trip in Phuket.Warm Regards, Hilton Garden Inn Phuket Bangtao
Hanny_oe
Quarto twin
Hospedou-se em ago 2024
Negócios
14 avaliação
5.0/5
Excepcional
Publicado em 7 set 2024
the location is near for business trip ,the room is nice and clean but the breakfast just okay not excellent
Traduzir
Resposta da propriedade: Dear Hanny_oe,Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima P.Guest Experience Manager