Escape Villas at Shambhala Grand

This is not the first time staying here but was unfortunately not the best experience overall.  Our villa had a problem with the toilet flush in one bedroom and smell of **** and/or sewage in the other bathroom.  On the only full day that we were in the villa, we had non-stop interruptions to our relaxing with 5 different visits to the villa for maintenance of some sort.

Nice service & nice vibes

The place was amazing we loved it, and the service is just spot on we enjoyed every bit of the trip and the place was just amazing. The location was next to allot of areas one of them was boat avenue and it’s was a spot to be in we loved the place and coming back for sure

Villas are beautiful and the staff are very friendly but I cannot give this more than 2 stars. For the cost of these villas you would expect absolute 5 star service. First of all we were arriving earlier than check in time as our flight arrived in the morning. We asked if we could check in earlier and we were told we had to pay an extra whole night! Now when you’ve done a 16 hour flight with a baby you just pay it but seemed a little steep. Wouldn’t have minded 50% charge as the villa was completely empty and cleaned/ ready. electricity is not included in the room rate which is bizarre. So another £150 gone. We had a little baby and asked for a cot and high chair to be provided and were told this is at a charge of something like £6 a day. We were there 2.5 weeks so another £150 gone. When we checked out the staff came round and honestly inspected the villa like we were some kind of criminals, counting the cutlery, glasses, towels which I’ve never experienced before ever. Well certainly not when you’re still in the room. Luckily there was no damage but I just think the price you pay if one glass was accidentally smashed are they really going to charge you for it? It’s normal wear and tear and should be covered in the room rate and cost of night. Seemed a shame as it put a damper on such a lovely villa and location. We forked out an extra 500 on stuff that was to me essential stuff that needs to be included in room rates. I’ve travelled the world and stayed in many luxury villas/hotels and not one was as made as this in the additional charges. I think they need to assess their room rates and charge families appropriately so that everything is included.