40/36 Kata Road Karon Muang, Mueang Phuket, Phuket Province, 83100, ThailandVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.3/5
Muito bom
112 avaliação
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Avaliações verificadas
Agradável e bem localizado4.4
Comodidades4.3
Atendimento4.3
Limpeza4.4
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Todas as avaliações(112)
Avaliações positivas(99)
Avaliações com fotos/vídeo(59)
Ótimo atendimento(51)
Ambiente elegante(26)
Próximo à praia(16)
Quieto e confortável(12)
Muitos mosquitos(9)
Comida excelente(9)
Vista bonita(7)
Conveniente para compras(5)
Avaliações negativas(13)
Deni Indra
Vila com piscina
Hospedou-se em mai 2023
Casal
2 avaliação
4.0/5
Muito bom
Publicado em 31 mai 2023
Fechado para praia e restaurante 😀😀😀
Funcionários simpáticos 👍🏻👍🏻e piscina privada
Texto originalTraduzido pelo Google
Resposta da propriedade: Prezada Sra. Deni Indra, calorosas saudações do Malisa Villa Suites! Muito obrigado por reservar um tempo para nos deixar uma avaliação tão maravilhosa. Estamos muito satisfeitos em saber que sua estadia foi positiva e que você considerou os membros de nossa equipe tão simpáticos e acolhedores. Suas amáveis palavras significam muito para nós e esperamos ter o prazer de recebê-lo novamente em breve!Atenciosamente,Malisa Villa Suites - Equipe de Gestão
Fakhira Mukhtar
Vila com piscina
Hospedou-se em dez 2024
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 12 dez 2024
Pleasant stay here, beautiful place.
The hotel is near the beach but need to walk about 5 mins.
There’s alot of convinient store, 7eleven, Kata Night market near the hotel.
overalll highly recommend for couples to stay here
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Louisa Fong
Villa Superior com Piscina
Hospedou-se em out 2024
Casal
2 avaliação
3.2/5
Publicado em 22 out 2024
Stayed in this hotel 5 years ago in 2019. It was much nicer back then, from services to staffs friendliness to the interior of the room.
This is the only time I decided to come back to the Malisa hotel because the first time staying was really truly amazing. My boyfriend and I appreciated the surprised birthday cake and special room design prepared by the hotel staffs. Also you can tell that the hotel staffs tried their best to accommodate your needs and requests.
However, this time we were a bit disappointed with the whole experience. My friend and I wanted to make a reservation for the spa and massage (since they were doing buy one get one free promotion) after we checked out the hotel on the same day (their spa only available at 2pm everyday) which means we won’t be able to do it before check out. Their staffs mentioned to us that we won’t be able to do it after our stay and not really willing to make adjustment to this and kept saying this is the hotel policy. They were still nice during the communication but I think in terms of flexibility, I think that could be improved.
Besides, the interior of the room has aged quite a lot. Still not bad overall but you can clearly noticed couple of stains here and there.
Lastly, on the day when we checked out the hotel, we had some communication issue with the grab driver and trying to ask hotel staffs to help for the communication. They told us that they were not Thai therefore they couldn’t help (which I believe they can’t easily find someone local among their team to help me out, this is what I called as good hospitality) but anyway, I was amazed by this and kind of confused why the hotel decided to hire staffs that aren’t local. I totally understand on travelling industry, sometimes you don’t necessary only hire local ppl to diversify the team but not even one local out of the two staffs in the hotel lobby? This is just not convenient to customers. 
So i don’t think I will come back again, better go explore other hotel and villa.
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Resposta da propriedade: Dear Khun Louisa Fong,Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your loyalty to Malisa Hotel and your memories from your previous visit.I’m glad to hear that you enjoyed the birthday surprise and the efforts of our staff during your first stay. However, I sincerely apologize that your recent experience did not meet those expectations. I understand your frustration regarding the spa reservation policy and the challenges with communication. Your comments about staff flexibility and local representation are invaluable, and we will certainly review them to improve our service.I also appreciate your feedback about the room condition and amenities. We are committed to maintaining our standards and will take your comments into account as we continue to enhance our offerings. Best regards,Malisa Villas Team
Renato Vicente
Suite Deluxe com Piscina Privativa
Hospedou-se em jan 2024
Casal
14 avaliação
4.5/5
Ótimo
Publicado em 4 fev 2024
The place is great and the staff was very welcoming and helpful. Still, I believe that a place that has such a great facility and pleasant atmosphere could be a little more extra care on some particulars.
I didn’t had any big issues but in suite pools do require more attention on cleaning and maintenance and there were small details like forgetting to put clean face towels (the first ones were removed after the first night and none was put back until the end of the trip). Also refill of shower gel and shampoo. As I said small things and details that you expect taking into account the upscale level of this hotel.
On the other hand, front desk staff and F&B were absolutely great!
I recommend it if you want a place to relax, find peace and be a little in touch with nature although 5 min walk from beach and busy district. It’s really a “oasis” in the center of the now hustle bustle Kata that, honestly, have had better days.
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Resposta da propriedade: Dear Khun Renato,Thank you for choosing Malisa Villa Suites and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our facilities and that our staff made your stay welcoming and helpful.We appreciate your constructive comments regarding the cleanliness and maintenance of our suite pools, as well as the attention to detail such as the provision of face towels and refill of shower amenities. Please rest assured that your feedback has been shared with our team for improvement.We are glad that you found our property to be a peaceful oasis despite its proximity to the bustling Kata district. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back for another relaxing stay in the future.Warm regards,Malisa Villa Suites Management
Aubrey~~~
Villa Premier com Piscina
Hospedou-se em jul 2023
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 1 ago 2023
I adore this place. Beautiful private pool, extremely comfortable bed, great breakfast with lots of options and probably my favorite - it’s close to the beach and restaurants but is a bit tucked away in its own little oasis. Staff is wonderful and helpful as well.
I loved my stay and can’t wait to return.
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Resposta da propriedade: Dear Valued Guest, Thank you very much for your positive feedback! We are so pleased that your experience at our hotel was enjoyable. We strive to create a positive experience for all of our guests, and it's wonderful to hear that we've succeeded with you. We look forward to seeing you again soon! Best regards, Malisa Villa Suites - Management Team
Sergei
Vila com piscina
Hospedou-se em set 2023
Casal
2 avaliação
3.5/5
Publicado em 28 set 2023
It was 99% positive experience. 1% is a man from reception who is in charge of our check out. This person accused me and my wife for stealing bamboo slippers. In fact that slippers was a present from check in manager. Slippers price is around 2 or 3 dollars total and I don't need it at all. Not now nor then. But present is present and i collect it as a gift. Than checkout guy took it rfom my bag. All i want now is to buy this hotell and fire all guys from customer service. This is the story about how one person ia able to spoil one perfect week in just one last minute. I never forget the shame and tears of my wife.
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Resposta da propriedade: Dear Khun Sergei,We want to extend our sincerest apologies for the regrettable incident that occurred during your check-out experience at Malisa Villa Suites. We are truly sorry for the distress this situation caused you and your wife.We genuinely value your feedback, and we hope you can find it in your heart to consider giving us another chance in the future. Our goal is to provide our guests with memorable and positive experiences, and we are committed to ensuring that all aspects of your stay meet your expectations.If there is anything specific you would like to discuss or if you have any further feedback to share, please do not hesitate to reach out to us directly. We sincerely apologize once again for this unfortunate incident and any emotional distress it may have caused.Warm regards,Malisa Villa Suites - Management Team
Usuário convidado
Villa Premier com Piscina
Hospedou-se em mar 2023
Viaje com amigos
6 avaliação
3.7/5
Publicado em 4 abr 2023
Good service. Little far from the beach for us. Big pool but not very clean. Medium + good hotel
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Resposta da propriedade: Dear Valued Guest,Thank you for taking the time to provide feedback about your recent stay at Malisa Villa Suites. We appreciate your comments, and we're glad to hear that you found our service to be good.We understand that the distance to the beach might not have been ideal for you, and we appreciate your feedback regarding this aspect of your stay. While we are not located directly on the beachfront, we aim to provide a comfortable and convenient experience for our guests with easy access to the beach and nearby attractions.We apologize for any inconvenience you experienced with the cleanliness of our pool. Maintaining a clean and inviting pool area is a top priority for us, and we will review our cleaning processes to ensure improvements in this area.Your assessment of our hotel as medium to good is valued, and we are committed to continually enhancing our services and facilities to offer an even better experience for our guests.Thank you for choosing Malisa Villa Suites for your stay. If you have any specific suggestions for improvement or if there's anything else you'd like to share, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an improved and enjoyable stay.Warm regards,Malisa Villa Suites - Management Team
Usuário convidado
Villa Superior com Piscina
Hospedou-se em mar 2023
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 24 abr 2023
Feel so welcomed in Malisa! The staff is incredibly friendly :) Also, the food is amazing
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Resposta da propriedade: Dear Valued Guest, Thank you very much for your positive feedback! We are so pleased that your experience at our hotel was enjoyable. We strive to create a positive experience for all of our guests, and it's wonderful to hear that we've succeeded with you. We look forward to seeing you again soon! Best regards, Malisa Villa Suites - Management Team
Diplodeac
Villa Superior com Piscina
Hospedou-se em fev 2023
Casal
5 avaliação
4.0/5
Muito bom
Publicado em 28 fev 2023
This was a nice facility. The staff was friendly. The breakfast was good and there were several options. It was great having a private pool and a bit more space. If you’re looking for an area outside of Patong that also has restaurants and bars, this could be a good fit. The price is great if you’re looking for a private pool. However, for the price point I found myself questioning whether I would have preferred a smaller room in another resort with sea view and a few more amenities. One issue was that they couldn’t make all of the drinks on their menu. They could only make mojito, Cuba libre or gin tonic. Aside from that, the food options for room service took an insane amount of time to arrive. We waited two hours to receive two sandwiches. We ended up just going elsewhere for food and drinks which is fine, but maybe they should adjust their menu and/or increase service capabilities. Overall I enjoyed the facility. I would maybe enjoy it more with a family or small group of friends.
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Resposta da propriedade: Dear Valued Guest,Thank you for taking the time to provide valuable feedback about your recent stay at Malisa Villa Suites. We appreciate your detailed comments and are pleased to hear that you found our facility nice and our staff friendly.We're glad you enjoyed our breakfast options and the convenience of having a private pool and extra space. Our location, with restaurants and bars nearby, can indeed offer a more relaxed atmosphere compared to the bustling Patong area.We appreciate your comment regarding the variety of drinks on our menu and the time it took for room service orders. Your feedback is important to us, and we will assess our menu offerings and service capabilities to ensure a more efficient and satisfying dining experience for our guests.We're delighted that you overall enjoyed your stay and see the potential for even greater enjoyment with family or friends. We aim to continually improve and enhance our offerings, and your feedback helps us in that endeavor.Thank you for choosing Malisa Villa Suites, and we hope to have the opportunity to welcome you back in the future, providing you with an even more enjoyable stay. If you have any specific suggestions for improvement or if there's anything else you'd like to share, please don't hesitate to reach out.Warm regards,Malisa Villa Suites - Management Team
Myat Chal
Vila com piscina
Hospedou-se em set 2022
Viaje com amigos
3 avaliação
4.7/5
Incrível
Publicado em 27 set 2022
Hotel is clean and staffs are all friendly. Food also nice.but some furniture are old. I totally enjoyed my trip
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Resposta da propriedade: Dear Mr./Ms. Myat, Thank you very much for your positive feedback! We are so pleased that your experience at our hotel was enjoyable. We strive to create a positive experience for all of our guests, and it's wonderful to hear that we've succeeded with you.We look forward to seeing you again soon! Best regards, Malisa Villa Suites - Management Team
Resposta da propriedade: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your check-in and check-out. It’s important to us that all our guests feel welcomed and comfortable, and we’re sorry to hear that we fell short in your case. Your comments will be addressed with our team to ensure better service in the future.Best regards,Malisa Villas Team
Resposta da propriedade: Dear Valued Guests,Thank you for your kind words and detailed review! We’re delighted to hear that you enjoyed the convenience of our location and had a wonderful time at the villa, especially with the private pool. We're glad the breakfast options met your expectations, and we appreciate your feedback on the variety. We look forward to welcoming you and your family back for another memorable stay!Best Regards,Malisa Villa Suites Team
Usuário convidado
Suite Deluxe com Piscina Privativa
Hospedou-se em out 2024
Casal
3 avaliação
5.0/5
Excepcional
Publicado em 6 out 2024
服務很好,工作人員都會英語。環境也很好。早餐一般,但是門口就是網紅kiri餐廳。下次還會來住。
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Resposta da propriedade: Dear Valued GuestThank you for your kind review! We’re delighted to hear that you enjoyed the service and our lovely environment. We're glad you had the chance to experience the nearby Kiri restaurant too! We appreciate your feedback about breakfast and will continue to enhance our offerings. We can’t wait to welcome you back on your next visit!Best regards,Malisa Villas Team
Resposta da propriedade: Dear Valued Guest,Thank you for taking the time to share your detailed feedback about your recent stay with us. We truly appreciate your kind words regarding our service attitude, and we apologize for not being proactive enough during your visit. Your comments about the breakfast options have been noted, and we are already working on expanding our menu to provide more variety and portions to better meet our guests' expectations.We are sorry to hear that you found the difference in food quality significant compared to your previous stay at the Marriott at Mai Khao Beach. We will strive to improve our culinary offerings and overall facilities to enhance our guests' experiences.We understand that the weather and large waves during your stay were less than ideal. We always encourage our guests to prioritize safety, especially during challenging weather conditions.Thank you for highlighting the nearby food market; we're glad you enjoyed the local cuisine and found it reasonably priced.We hope you had a pleasant time overall despite the weather, and we look forward to welcoming you back for a more enjoyable experience in the future.Sincerely,Malisa Villa Suites Management
Resposta da propriedade: Dear Khun DennisBergKamp,Thank you for taking the time to provide feedback on your recent stay with us. We genuinely regret that your experience did not meet your expectations.Regarding the baby bed, we apologize for the inconvenience you faced. Our villas are designed with a certain layout, and unfortunately, not all rooms can accommodate a baby bed due to space constraints.We appreciate your observation about the breakfast area temperature. Our aim is to maintain a comfortable dining environment for all guests, and your feedback will help us review and improve our settings.As for your concern about the non-refundable booking, we understand your frustration. Our policy, as stated at the time of booking, is that certain reservations are non-refundable. This policy helps us manage our inventory and provide competitive rates to our guests. Our staff and management team are trained to adhere to these policies consistently to ensure fairness to all our guests.We regret any discomfort or misunderstanding you experienced during your stay and interactions with our staff. Your feedback is valuable, and we will use it to improve our services and guest experience.Thank you for your understanding.Sincerely,Malisa Villa Suites Management