Avaliações do Angsana Laguna Phuket

Resposta da propriedade: Prezada Maria Gavrilenko, Agradecemos por compartilhar sua experiência no Angsana Laguna Phuket. Seus elogios ao nosso resort, à praia e à experiência de chegada são muito apreciados e certamente inspirarão nosso espírito de equipe. Agradecemos o seu feedback construtivo em relação ao quarto datado. Isso será revisado em nossa Reunião de Desenvolvimento de Produto. Mais uma vez, obrigado por todos os seus comentários que nos ajudarão em nossos esforços contínuos para melhorar nossos produtos e serviços. Esperamos ter o prazer de recebê-lo de volta. Atenciosamente, Kanittha Detmak Gerente do hotel

Resposta da propriedade: Dear WILLIAM GATIS,Thank you for sharing your wonderful feedback! We are thrilled to hear that you enjoyed the hotel’s prime location, its excellent facilities, and the beautiful beachfront views, especially at sunset. It’s great to know that our restaurants and family-friendly environment made your stay even more enjoyable.We would be delighted to welcome you back for another memorable stay and look forward to your next visit.Sincerely yours,Kanittha DetmakHotel Manager

Resposta da propriedade: Dear Meng Heng Gooi,Thank you for taking time to share your experience at Angsana Laguna Phuket. Our team is pleased to note that you had an enjoyable stay with us. Your praise for our amenities, staff, and service, is the most appreciated and it will certainly inspire our team spirit. We look forward to having the pleasure of welcoming you back sometime in the near future.Sincerely yours,Kanittha DetmakHotel Manager

Resposta da propriedade: Dear Nickel04,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and plan to return. We truly appreciate that you found our place lovely and that our staff's exceptional service made a positive impression on you. Our team is dedicated to providing outstanding experiences for our guests and your appreciation motivates us to continue delivering the best service possible. We look forward to welcoming you back for another enjoyable stay.Sincerely yours,Kanittha DetmakHotel Manager

Resposta da propriedade: Dear Wahlström,I would like to extend our thanks for sharing your feedback on Angsana Laguna Phuket. We’re pleased to hear that our hotel was a great fit for your family resort experience and that you enjoyed the pool, as well as found our facilities clean and well-maintained. We’re also glad you had the chance to explore our Thai boxing classes and appreciate your positive mention of our instructor. Your encouraging comments will certainly be shared with the team.We look forward to welcoming you and your family back for another memorable stay.Sincerely yours,Kanittha DetmakHotel Manager

Resposta da propriedade: Dear Livefastdieyoung,We greatly appreciate the time you have taken to share your experience regarding your recent stay at Angsana Laguna Phuket. It never makes me proud to hear of a guest that left our hotel with bad impressions and where we were unable to deliver on the expectations. Quite clearly there had been a number of situations and occurrences that did not at all reflect our commitment to service excellence and are not in line with our standards. It is no excuse from our side and rest assured that these lapses in our service standards will be looked into thoroughly for improvement and necessary steps will be taken to rectify these dissatisfactory service situations. Please accept our sincere apologies for any shortfall in the service experience you might have suffered.Thank you once again for taking the time to share your thoughts with us. It is only through guest comments that we are able to measure the successes and opportunities for improvement. Would it be possible for you to share your email address? It would be useful for us to know more details of the incidents.If your travels bring you back to Phuket again, please do contact me, so that I can look after your booking. I do hope that we may have the opportunity to regain your confidence and look forward to having the pleasure of welcoming you back.Sincerely yours,Kanittha DetmakHotel Manager

Resposta da propriedade: Dear Fung,Thank you for taking your time to share your experience at Angsana Laguna Phuket. We are never glad to hear that we have not delighted a guest however always grateful for the feedback.We have reviewed your comments as a team, especially in relation to the leakage and the furniture conditions, and are very sorry to hear that you were so disappointed. Rest assured that all your feedback will be followed up in our regular operational reviews to help improve our product and services. Please accept our sincere apologies for any shortfall in the product quality you might have suffered. Whilst we will not be able to change your impressions based on this experience with our resort, we do hope that we may have the opportunity to regain your confidence and look forward to having the pleasure of welcoming you back.Sincerely yours,Kanittha DetmakHotel Manager

Resposta da propriedade: Dear bbbyyyy,We appreciate you taking the time to share your experience of your stay with us. Your feedback has been noted and will be followed up in our regular operational reviews to help improve our product and services. Thank you for letting us know about this circumstance. We hope that we will have the opportunity to welcome you back in the future. Sincerely yours,Kanittha DetmakHotel Manager

Resposta da propriedade: Dear Charmish,We greatly appreciate the time you have taken to share your experience regarding your recent stay at Angsana Laguna Phuket. Thank you for your compliments regarding the location, breakfast, and staff.We are sorry to learn that you did not feel our room conditions was up to your expectations. We can assure you that we have been working hard in these area. We also do operate a continuous maintenance program throughout the resort, especially the interior of the guest rooms to endeavor that our usual high standards are maintained. There are many projects were underway on our journey to keep the excellent reputation and spirit of Angsana Laguna alive.Once again, thank you for the comments which will help us in our ongoing efforts to improve our product and service. We do look forward to have the pleasure of welcoming you back.Sincerely yours,Kanittha DetmakHotel Manager