Andakira Hotel

A localização do hotel é perfeita, o check-in e o check-out foram muito tranquilos e rápidos, os quartos são espaçosos, limpos e feitos todos os dias. A equipe é amigável e profissional, sempre com um sorriso... A praia fica de 10 a 15 minutos a pé e o café da manhã tinha boa variedade

The location of the hotel was decent. It's close to Bangla road and a mall but the view from our room was horrible. . It looked like a dump. The staff at the front desk was a bit rude probably due to the amount of people they had to attend to, they told us we were upgraged to a grand suite but we wasn't. It actually seemed like they downgraded us from looking at the pictures . Overall the stay was decent.

Very good service with a big size room that have so much space

Was a great one!

Love love it, pool access room is the best❤️ Friendly staff Rooms are well taken care of

This was my second time staying here. I understand due to peak season, service delivery can slow down - however there were 3 days when housekeeping needed to be called as they hadn't come the entire day. Other than that - it was a good stay.

The front desk service not friendly, the room has smell and no one act on it

Great service by hotel staff with ease of check in, although breakfast was limited and beds were very uncomfortable may as well have slept on the floor the hallways were very loud at night due to the tiling and the gap under the door and our shower did not drain

We booked our stay with Andakira Hotel & Spa for our Phuket trip from 10 - 14 Dec. Because we are a group of 5, we booked the family suite, which came with a living room with 2 rooms with ensuites. On the day of arrival, we were given the family suite with an extra bed in one of the bedrooms which suited us perfectly. The room was spacious but that was about it. The bathroom, however, had exposed and loose drainage vent covers. It was on 12 Dec when we came back to our room to find one dead cockroach. We then contacted the front reception to get it removed. 2 staff came in, one to sweep it away while the other brought in a plastic bag filled with white stuff and then went into the bathroom to, I presume it was to scatter it into the drainage vents. Then, after some settling down, while my son was resting on the extra bed provided, a cockroach fell from out of nowhere, presumably from the air-con vents. It then started flying and we resorted to slapping it down with our flip-flops. We then called reception again to catch it. This time they came in with insecticide and the broom to sweep it away. They sprayed the insecticide around the room whilst we were still in the room. We were inhaling the poisons! Again not too long after that, we saw another crawling underneath the desk next to the second bed. Again, we called for help. Then again, the staff came up to spray yet again more insecticide! The fumes were getting too much to bear and my kids started complaining. I then decide to lodge a complaint with the front desk directly and one staff offered us a change of rooms. This time, it was 2 rooms with 1 king sized bed each. We had no choice but to accept it even though it was past midnight. After moving in, we realised that there was no extra bed as there were 3 of us in one room and 2 in the other. We requested for the extra bed to be put in. Then we retreated to rest. In the middle of the night at around 4am, the back of my left leg started to itch and there were bumps. I applied some creams to ease the itch. The next morning, I went down and told the staff about it. They even took a photo of it as proof of those bites. I then demanded for a refund or some form of compensation. On the day we were leaving the hotel on 14 Dec, I asked for the Front Office Manager by the name of Khun. He came out defensive and rude. He said that by offering the new rooms , it has been settled. I said there was obviously a cockroach infestation and he then admitted that they had done some pest control and the cockroaches were all scrambling out of the vents. I said that is not my problem. As a customer. would you want to stay in a room full of cockroaches? Then I told him about the bed bugs and he said they checked but couldn't find any. I said the bites on my legs are living proof of it and he said it could be due to my allergies! He was rude and offered no customer service! He then told me to direct my complaints to you directly as we had booked our room through your platform. We now seek a refund and/or compensation of our stay in that hotel for what we had to endure. Kindly respond.