Borgo Sant'Ambrogio

Everything about our stay at Borgo Sant'Ambrogio was incredible. I would highly recommend staying here to my family and friends. From the kind and super accommodating staff to the beautiful grounds, to the restaurant we were blown away. Thank you for such an amazing stay, can't wait to come back and visit. My only wish is that we stayed longer!

Warning - Do not pay to stay!! You are being warned! It’s an overdue honest feedback and review!! We are business people on an international holiday - but you don’t seem to care! We spent 2 days at your property - called a resort. Borgo Santam Brogio — has no doubt been the worst experience in our 7 weeks of travel in Italy. We request an immediate refund this week and no later. A negative honest review - poor and below average experience of your property and manager. 1/ New Years Eve 2023 I/ we arrived and walked up to reception. The older women “scowled” at me just for standing and waiting for my family! She did NOT greet me or us!! Disgusting service! In fact, she “hated seeing the sight of us arriving”, so she didn’t get off her bum to greet us! 2/ New Years Eve 2023 we arrived…we requested we would like dinner as it was a bit late and we had travelled. The old woman - manager ignored our request for dinner in the restaurant unless we pay only over $200 euros each! Pathetic! Terrible! …. She NEVER let us know in advance - before we arrived this was the case at all. No warning nothing about the NYE dinner scam when we asked her a day beforehand!! So we kindly asked her to accomodate us for dinner, or take away in our room of food and she ignored us. She argued with us on New Year’s Eve and was hopeless in service and making us feel sooo bad as paying people!! The manager - did not care!! We as a family had to leave the “resort” and drive at 6pm to the next town 20 minutes away … to buy bananas for dinner for New Years Eve!! She was so rude and no apologies! Get rid of her. The google reviews below are not isolated incidents! She’s been in the job 2 years too long! She was the worst person ever with no empathy or care! Zip!! No leadership skills and she should “NEVER EVER” be on the front desk serving people! 3/ Our room! Toilet didn’t work! Leaking ceiling Spiders in our room! The toilet seat - moves all over the place - broken! 4/ Upon leaving! I said to the young guy at the front desk, if we do not hear from you regarding, our “full refund of accomodation”. Still not heard back! Disgusting service. 5/ You can hear the cleaners argue in the rooms! Poor management. People are not happy! Your so called #quietluxury Is a joke!! noisy, and horrible to stay. It is not a resort It is not quiet. It is not welcoming It is dated It needs renovating It’s need a deep clean, it’s dirty. It needs new staff It needs a new attitude! We are travelling in Italy for 3 more days. If I have not had a speedy fast response of a full refund. You have been warned. Ghetti Edwardo and Your Board of Directors in Rome. Contact us immediately about a full refund!! Regards, Mrs R. and family