Dave M
27 de setembro de 2024
We upgraded, when booking, to a Sea view room with a large balcony. Having already explained that we had walking difficulties. When we arrived at the hotel, we found that the lift did not go all of the way up to our room level, which meant we had to walk up 2 flights of stairs, which were not fitted with a handrail, to get to our room 653. We put in a request to move rooms but we were only offered a room near the main hotel entrance, which was on the main road where there were 3 late night music/ sports bars. We turned this room down due to the noise. Some people that we spoke to said "that they had to move from a room near to the main hotel entrance, due to the late night music noise. When I spoke to the reception staff about the possibility of a room change, they weren't really interested. They all had the same response "The hotel is full". In the end I sent an Email to the Hotel Manager, explaining our situation concerning the stairs and our walking difficulties. I did not get any reply , so I sent Email a 2nd and 3rd time, but he was too ignorant to reply. Then on our 2nd to last day of our stay, as we were leaving reception, the manager stopped us and wanted to discuss the Emails in front of everybody. This is not a 5* hotel, more like 3* Our room 653 needed a total refurbishment. When the shower was used it flooded the floor by the hand basins and into the toilet, so a bundle of towels had to be put the shower entrance. The towel rail by the basins was hanging off at one end. Even in the toilet there wasn't any tiles on the floor and around the door frame there wasn't any trim, just filler between the wooden frame and the wall. The plug in one of the hand basins did work. Outside on the balcony there wasn't a continuous dividing wall between the rooms, so you could easily walk from 1 balcony to another. There were flower beds full of dead plants/weeds. The patio table and chairs were in a terrible state, hadn't been treated in years. The large sunbed was a "health hazard" due to the dirtiness of it. The sunbeds on the lawn areas were a "joke", they were rickety wooden things that nearly fell apart when moved or sat on. Again they had not been treated in years. When you were on the sunbeds you were plagued by cats, on the scrounge for food, mad e worse by the stupid people who bought food from the restaurant and fed them. Evan the staff in the eating areas did not "shoo" them away. There is even a "cathouse" in the grounds which encourages them. W even see 1 cat "spray" all over somebodies bag which was under his sunbed. Drinks from the bars were very weak/ watered down. Restaurant food was very repetitive, we starting eating out after 4 days. The best part about the hotel was its staff, not including the reception staff and the hotel manager, who worked very hard and were always polite. The location of the hotel, near the beach, and its outdoor facilities were very good. Finally I would like to thank the Manager for ruining my wife's speci
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