Elba Premium Suites - Adults Only

The Hotels premium adult only site is totally a must if you have no Children. Lovely private pool and cafe bar . The staff in this area are amazing so friendly and so efficient . Chass and maylin who work there are so so funny and friendly they really are keen to ensure you enjoy ur time at the bar and pool . There is water aerobics if you like to join in comfy loungers and umbrellas the sunny spots do get busy so best to get a lounger around 7.30 in busy seasons . The rooms are spacious and have lovely walk showers , garden terrace etc . The cleaners work hard and really did look after us on our 2 week stay . Fresh towels daily . You get access to the extra cafe and bar with premium and tea and coffee and fresh water . 10%off a spar treatment and a night in the Italian restaurant and a night in the steakhouse of your there for over 7 days . You do have to pay for a safe it was €4 a day !! The Hotels is impressive with a huge lagoon if pools and a beautiful reception. The mixed area and kids area is also huge rooms very similar It's brilliant for children lots of water activities slides etc . Kids clubs parks they will not be bored . Parents can relax while the kids play . Icecreams , sweets , crisps all available for snacking on if they get hungry . It's very busy in high season so we stayed in the premium which was lovely. There is also a Adult only bar and restaurant. This is nice to chill out in however the entertainment is a bit boring. Jazz singing , saxophone (player although he was good ) solo singing etc . Long ques in the evenings as only 1 barmen on every night it was the same no one helping them they had to clear and serve which was impossible on busy evenings . Lots of glasses left on tables etc . The hotel should improve on staffing levels in both restaurants and bars . Takes at least 30 minutes to get a drink every night and the bars and entertainment areas are very scruffy with lots of glasses bottles etc lying around . Also no ash trays so people chuck fag butt's in the garden areas or use paper cups with water its pretty awful if u are a non smoker as not pleasent around the hotel for Guests and not easy for smokers there should be ashtrays for them to use . The watering system for the plants and palms is a bit smelly as its recycled rain water can be quite horrible in the warm days when it's on but u get used to it . Food this was very poor in our opinion. Food was always repeated and warm never hot . Lots of fish stews , paella, pork , canary island potatoes only ever boiled!!! There was chips for kids with nuggets etc but for adults nothing to go with chips if you like plain foods. Lots of salads raw fish etc . They say its an international menu but it's not great for British tastes if you don't like fish or vegetables in sauce. I had to complain one night to the restaurant manager chicken cooked on the hot station was raw . She never got back to me with what happened. I was concerned about others eatin

Me and the Mrs booked 10 nights at the Elba premium suites and it was great rooms one of best I've stayed in the whole canary islands have a separate section at back of the village for your gold wristband experience own pool which was a good warm temperature food excellent especially the chicken burger fries and salad bottles of Heineken beer and cocktails nice comfy sunloungers and nice chilled out bar area everything you need the whole complex is great went into the royal village a few times to sample there food and entertainment adults only rooftop bar with light up led blue tables overlooking the complex itself with live singers Pina colada cocktails were tasty great holiday here would go again in future

Well after exactly 5 years we returned to the adult only elba premium suites with high expectations, unfortunately these were very short lived, On first sight everything looked great with the reception area at check-in which was very speedy and our bags were taken to our room. So being returning guests we already knew the layout of the hotel we headed straight to the los jameos adult only restaurant and pool for a cold drink and a bite to eat which was just how we remembered it from 5 years ago, back at reception we booked our ala carte meal for the Sunday evening at the brasserie steakhouse which last visit was fantastic and we were looking forward to doing it again, the first 2 days were very overcast and the hotel didn't seem that busy but as soon as the sun came out that all changed especially in the family side of the complex, it was like being in an episode of benidorm every time you walked through that particular area but I'll get to that later, The adult only restaurant looked exactly the same as it did last time we were there and at first sight looked clean but looks are deceiving, trying to find a clean plate was a joke aswell as finding clean knives, forks cups and glasses, and as for tea spoons they are as rare as rocking horse poo, breakfast was hit and miss as to whether it would be hot, warm, or cold, and I'm talking about the hot food here, the floor inside the restaurant looked dirty with bits of food left there from the evening before and the floor on the outside of the restaurant was not swept or mopped in the 10 days that we were there, and obviously it got worse during those 10 days. During the day we spent our time at the adult pool because that is what we had paid for, the entertainment was varied from aqua aerobics, cocktail classes, wine and cheese tasting, and live music from a saxophonist and guitarist, the whole place was kept very clean even the 2 lovely Lifeguards helped by collecting glasses from the boxes and from around the sunbeds and returning them to the bar, the staff worked very hard and kept everyone fed and watered, a special mention to maylin/yasuris/lulu and celia, I think I've spelt the names right, they are a fantastic team thank you. But I will say that the pool itself needs a lot of work ,every time I went in I picked up loose tiles and put them on the side wall, inc the ones in the picture that's attached. Now let's get down to the problems with the rest of the place, it came to our attention aswell as others that there were new management appointed to sort out the problems that had been going on for a while, one being the family side of the complex was filthy, glass boxes overflowing, plates and cutlery left everywhere around the pool area even though signs in the restaurant asking guests not to take them outside, rubbish bins overflowing, soiled nappies just left anywhere ( obviously people can't be bothered to go to a bin and dispose of them properly ) and not once did I see the family