MYND Yaiza

nos gusta mucho

Last year we had two lovely weeks at Mynd in our apartment with private pool and decided to return for another two weeks. Unfortunately this year it was a totally different vibe… Let’s start with the positives. Cleaning really improved (room and pool areas) and more options to eat at the poolbar (unfortunately still long waiting queues). We had an electric problem in the room so no electricity/airco for one night but it was solved immediately the next morning. Marcos, Daniel, Joelle, Alejandro and all the other guys are really nice (it looked like the others were burnout). Marcos recognizes us immediately and came to shake hands (unfortunately this was the only welcome back feeling we had). Viktor of the animation team is a real plus: very friendly, vivid, good with the kids and speaks different languages. Last but not least the Lallama restaurant was still very good (limited choice and inside dinner so only nice for a couple of times). Now why it didn’t felt like ,comming home as friends, (a quote is written on the mirror in the room). We were welcomed as returning guests with the question ‘is it your first time at Lanzerote?’ and offered a drink out of a paper cup from the reception ,mercado, instead of ‘Marcos bar’. A normal glass of wine was not possible so we paid for our ‘welcome back’ drink at the bar with our halfboard paper (paperless?). Also nothing in our room (last year we had a welcome note with a bottle of wine). The first night we had dinner on the terrace of the restaurant (we really loved the outside dinners last year), but now there is a loudly minidisco going on every night instead of nice live music (they replaced the music to the lobby again which has no ambiance) so we were ‘forced’ having dinners outside the hotel (we booked half-board so a lot of money wasted). Then the pool towels… they weren’t in the room so we went to reception and we had to pay a deposit IN CASH which we didn’t have, so we did not get the towels! This didn’t feel welcoming at all. We paid Mynd a lot of money upfront because we trusted Mynd but we weren’t trusted with 3 pool towels?! Also the thing with reserving sunbeds was very irritating (last year they took the towels away) and the queues at the poolbar were worst then last year because of a paper administration for the guest and only one computer to put in the orders. We wrote an email with our feelings about our stay but never got a real feedback (there was new management) or compensation so we bought expensive bottles of wine with our half board paper (we also wanted some to turnover to another family but also a no-go). We had a lovely holiday thanks to our lovely apartment, the beach and the Rubicon restaurants so WHEN we return we book bed and breakfast and bring cash with us for towels !

Recently returned from this hotel our first trip to Lanzarote, we really loved the island and the resort especially the marina. The hotel is very nicely laid out and extremely pretty, well kept and spotlessly clean. It is very relaxed and is a nice place to spend time. It is perfectly placed for walks to the town and harbour. Staff are very friendly. We ate once at each restaurant in the evening and couldn’t fault them but we especially loved the credit system for drinks / lunches etc as we enjoy eating out and about in the evenings more. When booking we paid a minimal extra amount for half board so it was really good value for us. Waiter service for drinks would have made it perfect but any queues at the bar weren’t too long during our stay. However be careful which room you book! We booked a superior room with pool view through TUI. When we arrived we found there was an interconnecting (locked) door to the room next door. We arrived very late at night and went straight to bed but did not get much sleep as you can hear everything from the next room. The young family were not especially noisy (and we probably woke them up upon arrival too) it was just any noise they did make was not shielded in anyway. Any cough / baby crying/ talking/ tv in the morning was like they were right in the room with you. Certainly no privacy. First thing next morning I requested a room change. I had to chase the hotel again in the afternoon as had not had a response but after this they were very helpful in looking for an alternative. I was told available rooms were a slightly lower option room that would need to be cleaned and probably not be ready until the next day or pay to upgrade. We decided to upgrade to an amazing room with pool at what we felt was a reasonable cost and fully enjoyed the rest of our stay. Would I stay at this hotel again- would totally depend on which room we could afford - both the noise levels and bathroom set up of the initial room would put me off staying in that type of room again. This is such a shame as the rest of the hotel was pretty much perfect and otherwise would return in a heartbeat.