Residences at The Fives - All Inclusive

The hotel reviews and photos are misleading, as we discovered after booking a week in a penthouse suite. Here is an honest assessment: Pros: The property hosts monkeys and other wildlife, features multiple pools, and boasts a pleasant beach. Cons: The rooms are outdated with many broken or chipped items, dirty grout and mildew in the bathrooms, and uncomfortable beds. Despite having a full kitchen, there were no cooking or eating utensils provided. The buffet food was constantly plagued by flies and gnats. A group of 10 of us fell ill with stomach problems. The alcohol was watered down, and the incessant pressure to buy time shares was off-putting. Overall, considering the price, it's advisable to seek accommodation elsewhere that places a higher emphasis on cleanliness and customer service. This hotel warrants a rating of 3 to 3.5.

We started our trip 23 to the 29. the beds were so hard and they had no hot water. we complained and had the maintenance guy come and service it the last day we were there. we bought the most expensive pent house with 3 rooms and they did not treat us with respect. the bar tenders except (alex who is great) were so rude and disrespectful. the waiters will treat you horrible if you don’t have the proper attire. they didn’t have the elevator working in villa 18 and they served us nachos with no cheese for room service. made us get sick from cold water. the ceviche spot on the beach the cooks are super rude. terrible experience. leaving with the worst vacation ever

This resort is average. We took our family of 5 the week of July 12,2024. We had the two bedroom penthouse epic room. The rooms are extremely nice. If it was just the rooms I would have given this resort 5 stars. The rooms where very spacious and the cleaning staff was extremely nice and helpful. Our family travel to enjoy the beach. This beach is very subpar. Its very small and rocky. The resort has put large bags of concrete about 30 yards out in the water to create a swimming zone. This blocks the view. The beach is also not private. There were many locals on the beach that set up tents, playing music and leaving trash on the beach. I would give the beach 1 star. The food was very good. There are several restaurants to choose from. Our favorite was the Italian. But, the Tai and French were a close second. However, these restaurants are very small and hard to get reservation. (hint if you do not have an epic room you can not even make reservations and your wait would be 1-2 hours) I would give the restaurants 4 stars Total resort. This resort is very spread out. Most rooms have a 5-10 min walk to the beach. I doubt any have a view of the ocean. The pools are very nice but tucked very close to the rooms. Therefore, there is not much breeze around the pools. I would give the pools 3 stars.

Booked Epic Member with a Penthouse suite and firstly the good part is the beach pool and multiple restaurants. Other than that you just start complaining after the honeymoon phase of the first 2 days. Our room flooded multiple times when it rained (sliding glass doors just leak through in every room) and the staff were notified immediately and didn’t send someone to clean the mess for multiple hours both times. Writing this review in the room as puddles surround me. Our “butler” hector is a great guy but man they don’t care that this stuff happens to you; all they did was take off our expenses for the trip (1 spa, Marley coffees, any extra purchases) which equaled our to about 450$ which is practically nothing compared to the inclusive room costs. So what would they have done if we didn’t do any of that? No idea because they refuse to refund any inclusive purchases even if someone canceles months in advance btw because we had that happen. Next up the bartenders are rude and poor like crap, I bartended in college and 3/4 full cup of anything is a sin, most of the young bartenders didn’t even know how to make a margarita. Spa is a separated hydroplung room for men and women so my parents didn’t like that experience and mom had paint chips floating in the cold plunge. Overall the room is the worst part, no hot water in my parents room but scolding hot water in my room, no water pressure in the sink in my room but water pressure in my parents sink, tv’s barely work, the rooftop hot tub had paint in it from the obvious repainting that recently happened, and the hot tub leaked out the side onto the rooftop if you drained it. So pretty much if your cool with staying in a mediocre room with okay amenities then your looking at the right place. Go to anywhere else imo, not worth the money.

Went to the resort for a wedding and it was amazing! Best food that I have ever had at any resort! I love the restaurant choices and the food quality. Not your typical resort! The rooms were spacious. The resort had great amenities, a nice spa and helpful staff. I can’t wait to go back!

We have just returned from our 6th visit to The Fives, travelling with a family of 13, 8 adults, 5 children-6 month to 5 years old. We were located in 2 , 2 bdr. unit building 8. Our butler Sebastian was amazing he dealt with all our requests including baby equipment in a timely and efficient manner, a true gem of a gentleman. The restaurants , food quality in all was top notch, we did not have one bad meal, only issue was with a couple of the little ones who are picky eaters, there was not a lot of options for them, but having said that they did not go hungry. Our favourite restaurant Italian, French and Mexician. The refresh of the Mexican restaurant creates a great atmosphere. The wait staff at the Italian restaurant are true professionals, Antonio May, Carlos Pationo and Raul, thank you for such attentive service to such a large group, you all made our night. The beach is beautiful, great swimming, it is cleaned consistently so we had no seaweed issues, the water is crystal clear, with some great snorkling under the pier. We did get a Bali bed which is perfect to keep the little ones out of the sun. Roberto our Beach Butler was so friendly and always stopped to ask if we needed anything. Always with a friendly smile and stopped to say hi even if we weren't in his section.. Thankyou again for your help during the week. We all were able to take sometime off to enter the spa and enjoy an amazing massage. The ambience of the spa is relaxing and tranquil, I would highly recommend it. Migielina was my therapist, one of the best massages I have ever had! Last I want to thank Pedro in the Prestige office, I cannot get over the customer service you provided. We were overwhelmed and very much appreciated that you understood what we were looking for in our family trip and helped us to create some amazing memories. Again thank you so much, your are a true benefit to the Prestige office and to The Fives. I would overall recommend this resort for families there is a lot of outdoor spaces to hang out, the Plaza has also been revamped to create a great spot to hang out in the evenings. The do have entertainment but it can be low key, to be honest with the little ones we were in bed by 11! Only disappointment the Sky bar, it is a beautiful space that could be so much more but basically remains empty and under-utilized. It would be a great late night spot or a romantic area for an evening drink.

Patricio, bartender beside the taco lunch bar is amazing! Best bartender at the resort. I had my own cup and he meticulously cleaned it and served me the best margarita with premium liquor. Awesome guy, so quick and efficient. That's why I keep telling my friends to go to the Fives and experience the difference. They hire the best employees. I think that Patricio has worked there for 6 years. Great resort. I will be back next year looking for this great experience again, and the next year, and the next year!

I come every year with my company and I love the adult pool section of this hotel. Special shout out to Raul the Adult pool waiter. Always was there with a new drink for me and with a great smile. See you soon.

This resort was a blast! Food was amazing, resort was squeaky clean, infinity pool was beautiful, staff was friendly all over the resort, and the resort itself is gorgeous. I was there to teach Zumba®️ and STRONG Nation™️ through NRG2GO for the week and it was a blast! The entertainment team was great I’m helping me set up and participating in my classes. I would definitely go back to teach there and I absolutely recommend the resort! MJ. from Gatineau Canada