Elmark Hotel Johor

Firstly, got a room with thr door lock not functioning 360 degrees turntable, trip.com shows 1 other room available but staff don't bother to take a look at our lock and claims no other room to change to. Secondly, the lift is under maintenance. Thus, they open the back door to be accessible but anyone can enter the hotel and all level stairs door is opened which means anyone can go to your room level which brings to the lock issue, unsafe to stay. Reached for roughly 10mins, asked to be checked out and we booked other hotel. Cancel by trip.com platform, though nonrefundable but hotel rejected it, even though check in for 10mins only. Lastly, I believe the issues is on going but they don't bother to remind us or take down the slot from app platforms. First and last time. Worst hotel experience by far. Utterly disappointed.

The place is great for a short stay as it is very quiet. The place is clean and there is good just beside the hotel. Just that the Bidet was not working properly.

Booked last minute. Just for a night stay. Front desk receptionist was very polite. Good service. Though the room is small, they provide toothbrush , mineral water, 3-1 coffee, kettle. It is considered very good with such a low price. Compare book via apartment or flat BnB, though the house is big, no water and toothbrush. Will come again. There is coin laundry and dryer