Emily J
2 de julho de 2024
Had high hopes for this hotel and unfortunately it missed the mark. We paid over £800 for 2 nights including a Sunday night spa breakfast & dinner deal. This felt like a lot and wished we’d have spent our anniversary elsewhere. Check in and arrival was fine, staff friendly and helpful. We headed to our wellness room which is new and lovely but already showing a few signs of wear. We visited the spa and were a little underwhelmed to be honest. We couldn’t get a lounger for most of the time of the 3 days we were there, the spa was very busy so we had to sit outside in order to sit down which was a bit cold. This was a huge issue as once you’ve been in the pool and rooms there is literally no where to sit and relax. Lots of loud groups drinking, leaving their glasses around the pool. We went in the hot tub outside which is looking a bit worst for wear, quite run down and the water wasn’t even hot. The saunas and steam rooms are fine but nothing special. Treatment in the spa was probably the best part of the stay. The spa and changing rooms were a bit rough around the edges with peeling paint, smelly drains and things wearing out. There were several maintenance men working around the spa while we were there which wasn’t particularly relaxing. We’ve been to a lot nicer spas for less money. The food was pretty poor, very strange atmosphere at breakfast where everything felt like an inconvenience. Every time we asked for something like more tea or salt they seemed surprised. So much so we skipped breakfast on the second day. We are vegan and asked what we would be able to eat and we were told to look at a sign next to the continental options. Would have a been nice to have some items signposted or options offered. We ordered the vegan breakfast which was average, then went to check the sign next to the continental offering and saw there was the option for vegan porridge which we weren’t offered so had to go up to ask to amend the order, which they seemed surprised by. We weren’t offered juice. When our porridge came they randomly bought out toast which we asked to return with the cooked breakfast. Ordered porridge with brown sugar, it came with none and then when asked we were given sugar sachets you have with coffee? Not really a luxury experience. Took 45 minutes for food to come which was a very long time. We also had to book a table when we arrived, we asked tor 9:30 but they told us they only had 9:15. Not particularly relaxing having to stick to a time for breakfast on a spa break, we didn’t even want to look at the time. Never had to book a time for breakfast in any hotel and we’ve stayed in a lot. Even booking a time didn’t speed up service. The biggest disappointment of the stay was the Mayflower. We specifically picked this hotel for the vegan options and it was some of the worst food we’ve had at a restaurant unfortunately. It was part of our package but if it wasn’t £24 for some dry falafel as a main would have been even more disap
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