Citadel House Hotel

Just don’t do it. Cringe worthy, we would have gladly paid the cash and then went and found somewhere else. Unfortunately for us an extremely busy weekend for Plymouth due to all of the live music on the Hoe. Im sure the owner is trying but there comes a time when it just doesn’t cut the mustard

Just say NOPE! the worst place I ever stayed while travelling alone in any country ! READ THE REVIEWS they are mostly all terrible and for good reason ! The owner is dishonest and will charge you and double charge you , she even hacked my account to rebook my room after a fall down the steps from this run down caused me to go to the trauma ward and i had to stay with a friend. The rooms are numbered to decieve you as to what floor you are staying on and there is no lift so its quite dangerous to traverse the stairs, i could have died laying at the bottom of the stairs unconscious and then trying to get someone attention at the desk for 9 hours! Because once the have your money thats only time they will come to the bell , there is actually a toilet OUTSIDE THE BATHROOM for shared use MOST IMPORTANTLY .. .She did some funny business with my travel account and rebooking my room and using my credit card and got paid for five full days instead of the one night cancelation fee , shes a liar and a thief just look how many people have been " robbed " in their locked rooms and how many people hated the tiny dirty rooms full of broken needles ! She wouldnt know the truth if it was a snake and came up and bit her and has zero concern for the guests or their welfare ,once shes got your money you will never see her again. In addition to the criminal matter of her using my private account to make sure i was not given a refund because was injured in her place so badly i had to be somewhere i could be watched 24/ 7 was absolutely outrageous and is being taken up by local authorities and my bank in the usa. She was absolutely horrible about it , the little blonde one . My friend said the other one was much nicer when she went to get my things but they had left my room unlocked all night , things were missing from my room and she didnt even check who it was picking up all my things. STAY AWAY AT ALL COSTS

I booked thinking that the hotel was a member of a chain/franchise. It wasn't but instead it was independent, incredibly clean and a really great place to stay. Ideally located, great value and friendly owner. No hesitation in recommending. We will stay there again.