Cabot Las Velas Apartments

My Mum & I had a top floor deluxe apt for a week, with a roof terrace & hot tub, and a view of the mountains & mountain goats! The apartment was fine, a bit small, but manageable & had everything we needed - it does need better lighting throughout & a mirror in the main area nearer a socket - for the person sleeping on the sofa bed (me!). The furniture is pretty old & needs updating. Sofa bed relatively comfy but threadbare. The roof terrace & jacuzzi bath, which you fill yourself, always had piping hot water on tap, was just gorgeous & an absolute dream of a way to end the day watching the mountain goats playing. The pool areas (particularly the one to the right of the front of the reception area) are gorgeous with plenty of sunbeds. Staff are lovely & always helpful. I wish the bar was a bit more exciting, you can get a few things & a nice coffee. It’s about a 5-8 min walk to the nearest restaurants & Tamarells beach, 20+ min walk to the Pine Walk/harbour area. The beaches are gorgeous, the ocean clear & beautiful. Some great restaurants near the Tamarells end, La Maina & Casa di Mare (sp?) in particular. Food is great & the staff are a dream in both restaurants. Visited beautiful old Pollenca town by taxi (Mum is a little infirm) staff are happy to order a taxi for you, getting a hold of one for your return journey however is more problematic as the new Mallorcab phone app doesn’t really work, hopefully they’ll be able to fix that but it’s just a comment, not relevant to the Cabot Las Velas staff. I’d highly recommend this really lovely property, and we’ll definitely be back. Thanks Las Velas!

We came to Port de Pollensa for a few nights away as a baby moon. The hotel was very relaxing, clean and modern with plenty of space for guests at this time of year. Xisco was fabulous in helping us with recommendations and was a joy to meet! Would recommend for a couple but also looked accommodating for little ones

Just back from a week at Cabot Las Velas. I visited 25+ years ago as a kid and was excited to see what it was like now... and I wasn't disappointed! I stayed in a Deluxe Suite (room 122) on the top floor with roof terrace. It was a great little apartment, with pretty much everything you would want for a short stay. Location of the complex is ideal, around 5 minutes walk to the beach and with a couple of small supermarkets and the larger (and much cheaper) Eroski supermarket 10 minutes walk away, The pool areas were lovely, very quiet during the day so no lounger availability issues, but the highlight for me was the whirlpool on the roof terrace. Especially useful when some unseasonably colder and cloudy weather rolled in midway through the week! A couple of small niggles - the door up to the roof terrace had no handle on the outside, so when I unassumingly closed it behind me I then realised I was locked out of the apartment. Had I not had my phone with me and been able to call reception to come and open the door, I'd most likely have been spending the night up there! Also, I expected more from the maintenance staff than a couple of fresh towels and the bin emptied every few days. The floor got dirty quickly from long walks/beach visits (as well as a smashed plate) and this was never cleaned throughout the week. If there had been a broom/mop provided I'd have happily done this myself, but it would have been nice to have this done, and the kitchen/bathroom sink given a quick once over. Despite these things, I really enjoyed my time at Cabot Las Velas and know that the management team are very attentive to customer feedback, so would happily return in future!

Fabulous! Very highly recommended! Lovely, well appointed apartment with balcony in perfect location, Puerto Pollenca is a beautiful resort. Superbly comfortable bed. Staff welcoming and helpful. Two large swimming pools plus smaller children’s pool set in beautiful gardens.

We stayed as a family of 4 at these apartments for 2 weeks in July. Our room was 222 and it had the roof top with the hot tub. We met lots of lovely people when we were there. Overall we found it a great place to stay but I feel there are a few issues that should be addressed. We joined that Cabot club so should have received beach towels and a free safe. There were no towels available when we arrived and we didn’t get these until the following day. It was also difficult to change them as they often didn’t have clean ones. The man on reception wasn’t aware about the free safe and it took him a few days to find out about this and give us the key. My little girl twisted her knee in the park one evening and I asked the receptionist if they had a first aid kit with a bandage and she told me they didn’t. I walked down to the Pollensa park hotel and the female manager there was lovely and helpful. She gave me a bandage from the first aid box and told me there would be one in the main area at the apartments as every main area has to have one. She told me just to call if I needed anything and was so kind. I’m sorry I can’t remember her name. The final issue was on the last evening the fire alarm went off in our block. When we evacuated the building nobody for the reception was there to tell people what to do as they weren’t aware the fire alarm was even going off. I went to tell her and she said it’s ok if does that sometimes I’ll just switch it off at the box. There were no checks done and this stressed me out a bit. I hardly slept that night and we were up at the 3 for the flight home. The apartments are absolutely beautiful and have everything you would need. The beds were very comfortable. They would benefit from a bit more storage for clothes. The rooftop is a lovely place to relax and even has a sink and a fridge. The hot tub is big enough for 4. Maid service is every second day. The room was cleaned well but the rooftop and balcony were never cleaned. The grounds are beautiful, very clean. The pools are lovely and the Peruvian life guard is so friendly. The area is perfect as it’s a 5 minute walk to the beach and a lovely walk along the front to the harbour. We used the tennis courts at Pollensa park and that was good. I wish you could pay a small amount to use the splash park there as the kids loved it. You need to pay 50 euros each for an all inclusive day. One day the manager from Pollensa park came to our hotel and gave the guests a glass of cava. Thanks for a lovely holiday. We are returning in October and hope some of the small issues are sorted by then.

We stayed at Les Velas Apartments on a very last minute booking with Jet2 as a package holiday. We were booked to go to Sicily but due to the airport fire we had to book something with less than 24 hours planning to still be able to go away. I’ll start with the not so good. We booked a premium studio (it was the only room type left) and upon arrival we were given room 206. This room does not match the pictures on the Jet2 site and is much smaller with no storage for clothes and a very awkward layout. What made matters worse was the two workmen outside repairing the outdoor bath making the patio area unusable. In addition to this the aircon seemed to be causing a damp smell in the room. We complained and were told no other rooms were available that day and to come back in the morning. The lady on the desk was a bit dismissive and said the work on the pool was routine maintenance, i pointed out that it had made the outdoor area unusable and it was not acceptable to be in such a state on our arrival. It was the only one being worked on at that time. With that in mind we were aware that we had booked very late and the apartments did seem fully booked so we figured we would give them the benefit of doubt and see if we could change rooms the next day. We went to the centre and beach for a few hours and on arrival the workmen had finished and the patio was back together, albeit it had been left dirty. The following day we met a young lady on the desk named Peta. She was really helpful and showed us an alternative room, ironically room 102 mentioned in a previous review. The room was a much better layout for us, did not smell of damp and had a much more private outdoor bath. Peta gave us some local info on where to go and seemed genuinely keen and interested to help us. Again this room is much smaller than the pictures used by Jet2 and I would say really only be suitable for couples or at a push with a young child. There’s still very little storage and if the sofa was used as a second bed there would be hardly no room. As previously mentioned room 102 has the comedy bathroom door which offers no privacy. Say good bye to a private wee! For us it was a much better room but still not perfect. The rooms could do with a dust pan and somewhere to hang your towels and wet clothes. The positives The whole complex is well maintained and appears to have been recently updated. The maid service was excellent and the rooms are immaculately clean. There was a lifeguard on duty during the day for both pools. The pool to the right of the main entrance is slightly deeper and more suitable for adults the one to the left is quite shallow and ideal for kids. We never struggled to get a pair of sun loungers but we only spent a few hours by the pool. The location is about 10mins walk from the beach. There is a busy (for Mallorca) road outside the apartment but it’s doesn’t really cause too much noise and is on the main bus route for Pollenca, Alcúdia & Palma.