Avaliações do Hotel Temple Ponferrada

Be aware if considering this property and do not be late in arriving. We were 4 adults (2 couples) traveling for work so not quite strangers. For ease, 1 person booked a room for each couple with each separate name on each reserved room. Upon arrival, which was later (9pm), we were told there was a problem and we had been assigned a suite to share for the night. Then the next day, one couple would be moved to another room. While this was being explained, by the one front desk staffer, there was a constant stream of people asking for their keys, so our check-in was continuously interrupted as keys were found and handed out. After parking the car and making our way to the room, we found out the front desk had not given us the wifi code when we received the 1 key to the room. The suite had a small living room with a rollaway bed and a futon bed. The living room entered into the main bedroom, and the bathroom was then on the other side of the main bedroom; meaning you had to walk through the bedroom to access the bathroom, and through the living room to access the door to enter/exit the suite. So picture this, you have just meet someone and you now have to share a bathroom and walk-through their sleeping area. The next morning, we again confirmed with the front desk staff that one couple would be moved, but that couldn't happen now because the room had to be cleaned. So our reserved room was given to someone else, was that the problem? The couple that would be staying in the current room were gracious enough to let the other couple keep their bags in the room until we all returned from work and got the 2nd room. That afternoon, upon arriving back to the hotel, we found the hotel door was locked and had to ring a bell to get in. When we asked about getting into the 2nd reserved room, we were told all 4 of us would be moving rooms. This after twice before (the night before and again in the morning), the front desk said 1 couple could stay in the current room. When this was mentioned, the front desk staff member said, 'but you did not reserve a suite room'. Well, we did reserve 2 rooms for last night and we didn't get that did we? We also didn't get any type of discount or refund. We asked where our bags were and were told they were still upstairs in the room. So we go up to get them to find housekeeping has 'cleaned' the room, around our bags. Two bags had already been packed in the morning ready to be moved, but the couple that wasn't planning to be moved, still had bathroom things and clothes out. Housekeeping just 'cleaned' around their things. The bed and rollaway had been made, and the futon made back to a couch. We can only assume whomever checked in last that night would be assigned this room and lucky for them we didn't mess up the room, nor touch the new towels, linens, use the loo, etc. What would have happened if we had gone to dinner before returning to the hotel? Our bags would be in the shared room with new guests? The hotel looks gre