All Nations Guest House

We were a family of 19 who stayed between may 21 to 23, we had the entire villa and it was awesome. The facilities were perfect, lovely rooms and surroundings. Lots of Julie Mangos to eat, the staff were absolutely brilliant. We recommend All Nation All the time

On arrival we were met by Nas who was friendly and informative. We were given a tour of the building and directed to our room. This was at the side of reception which contained a large bed.Our room had been described as suitable for 3. We had already requested another bed to be put in the room at time of booking. (We were 2 females). This request had not been met and after consultation with the manager he agreed to put 2nd bed in the room at an extra cost of 30 $ per night. We told the manager we would just share as this was excessive. After further discussion the Manager agreed to reduce the fee then later waivered it. The bed was put in the room while we sat at the pool. We had decided after viewing both the breakfast and evening meal menu we would just go self catering. We had been told where the second kitchen was but this was up many stairs so we used the main kitchen. (In bare feet) ?? There was plenty of hot water for showering which was great and we found the manager very proactive on the first day. The room was acceptably clean. Day two in the evening we were met my different staff and this changed our perception completely. Staff basically did not care about guests. They chatted amongst themselves in front of guests about a previous employee which we later found out had been the lovely lady called Nas who has now left. It was obvious to us this was the most professional member of staff and the only one who showed interest in the guests. We observed a Spanish speaking lady trying to ask the waiter for something as part of her breakfast and not only his body language but also he was very dismissive as he could not understand what she was asking. Although staff use their personal phones 24/7 not once did he try to use google translate. In the evening, after we had been out the security staff just raised his eyes from his tablet ( watching what looked like a film) and grunted when we said good evening then went back to watching his tablet. We also noticed the floors are very dirty and towels put on the floor for guests to wipe their feet on were filthy despite having a policy of no shoe wearing indoors. (It was felt you should wipe your feet on way out rather than on the way in). A suggestion would be that all staff need training on customer care and maybe draw up a cleaning rota instead of staff just sitting around on their phones/tablets. More sockets in bedroom. At breakfast on day 4, our last day we sat at a table outside which hadnt been cleared but this was the only available table outside. The table inside had a member of staff sitting at it and was laughing and joking with the reception person. Both were oblivious until we had almost finished our food that we were even there. The waiter then appeared to clear the previous persons plates, and by this time there was already ants on the table. As the waiter was clearing the plates his phone was ringing in his back pocket. We left room keys in our door and left. We didnt even want t

Definitely a nice space, it was clean and cozy. The lady at the desk Nastasia (forgive my spelling) was extremely helpful and accommodating thank you for your great service! I also like the no shoes indoors touch, rooms and bathroom were clean. I would stay again when in Portland.